Union Pub — Restaurant in Buffalo

Had an awful experience with the Union Pub and wanted to make all aware. Had reservations for 14 people for the Thursday of the March Madness tournament in Buffalo. Made the reservations 2 weeks before and all was supposed to be all set. I called them at noon the day of to see if it would be okay to be 15-20 minutes late as the game schedule came out made us a little behind. If not we would have left the games a little early to honor our time. I was told by the person who answered the phone (who also happened to take my reservation 2 weeks ago and acknowledged it) that there was a problem and they could not honor the reservations. I asked what the issue was and was just told he could not get into it. I said this was totally unacceptable as I have 14 people expecting to meet there in several hours. Again nothing. He suggested I try the Pearl Street Grill. I asked him if he had a connection there to help us out and he said no. I said a lot of help that is going to do! He abruptly said I gotta go I am busy and hung up the phone. So 14 of us left high and dry including out of town friends from Toronto and Indianapolis. Great impression for everyone!! I will never step into this place again or recommend it to anyone. Wanted to let everyone know so they don’t ruin your evening also! Totally unacceptable the way we...

Union Pub is a popular spot located in downtown Buffalo, NY. The location is great for those looking for a casual dining and drinking experience. The pub itself has a rustic, industrial-style ambiance.

The service at Union Pub is friendly and attentive. The menu features a variety of pub favorites, sandwiches, and entrees. They also have a good selection of beers, wines, and cocktails. The food is delicious and reasonably priced.

The overall atmosphere of the pub is casual and comfortable, making it a great spot for a casual meal or drinks with friends. The pub has a lively atmosphere, making it a good spot for a night out.

My tip for others visiting Union Pub would be to try one of their specialty cocktails and to ask about their daily specials. Also, they have street parking available, but it can be busy in the area, so plan accordingly.

In summary, Union Pub is a great spot for a casual meal and drinks in downtown Buffalo, NY. The menu offers a variety of options and the drinks are delicious. The rustic industrial ambiance and friendly service make it a must-visit spot for those looking for a...

Went there with a group of 9 on Saturday. Was not informed by the server or was it posted on the menu that gratuity was included. I tipped an extra 20% on top of 15%, when I realized the error I called the next day. Was notified I would be called back Monday or Tuesday. Never received a call back, Tuesday I called and was told ‘there’s nothing we can do but offer a gift card.’ This is not a restaurant I frequent often and after this customer service I don’t see myself going in the future. I was told I would be contacted today. When I called just now I was told by Sean ‘oh so you tipped an extra $20’ when it was actually another $45 on top of $34. The service was great, but not that great. I asked for a cash refund bc ‘there’s no way to put it back on my card’ He refused.

It’s illegal to add gratuity without 1 of 3 things: adding it on the menu, having it displayed somewhere in the business or the server verbally telling me, none of which happened.

I then was hung up...