Emerald City Smoothie — Restaurant in Burien

Been a long time customer (few years) because of close proximity to my gym. took a long break but wanted to get back on my post-workout drink. last week went great but today was probably the worst experience (and reminder of why i stopped) i had. I was the only one in at the time, placed my order, and saw 5 orders after me fulfilled before mines..so after 20 mins of waiting, i inquired as to where my drink is. they all seem baffled and unsure. As an apology, they made me a 32oz vs 24oz drink i paid for. Still, no explanation as to how my order got overlooked. on top of that, this 32oz drink taste like a 24oz with extra ice/water. The strong peanut butter taste and sweetness of the banana is just not there.

I've tossed my rewards card away and wont be coming back. If i ever need a quick post workout drink, ill just swing by the grocery store and grab one...

Generally these guys are great, but there was a girl working this morning that had an attitude that i wanted substitute a fruit with another fruit and a protein with another protein. She made a point to make it weird, and then ultimately charged me for additions. Sorry, but if im paying you upwards of 25 dollars for two smoothies with a bunch of additions, why are you taking issue with a substitution? I come in here multiple time a week and theres never any issue. Going to make a another account to counter balance the one star, because like i said, generally this crew is really cool and accomidating, but a manager needs to talk to chick[young blonde in all black, cheap gold necklace and fake lashes, didnt catch a name]. Im already paying you guys a ton of money a week, why be an jerk? to try and eak out an extra 2 dollars? Its insulting....

It was my first time at this place and I never thought they had such terrible customer service, it made my time so difficult! Since I was in line I saw that the cashier Angelina, I can see it on my receipt, she looked at me in a way as if she didn't want to serve me, since I arrived so she could serve me, I simply wanted a simple drink, which had 3 ingredients and I only wanted 2 and that was my mistake, when you go to a place for the first time it is to get better service and leave satisfied so you come back! And my time with Angelina was terrible! Everything I asked seemed silly! I even asked her if she was okay because she answered me in a very rude way! She made me feel stupid, that my money was worthless and discriminated against! I will definitely not return...