Burien Chevrolet — Local services in Burien

I was in a car wreck that totaled my previous vehicle. I came to Burien Chevy after driving a Chevy Spark as a rental for 21 days. Online they had posted the exact one I wanted in the color I wanted with a decent price. When I arrived at the dealership I was greeted by a salesman and we looked at the vehicle. Upon trying to take it for a test drive we discovered it had a dead battery. After jumping the car we found it didn’t have enough gas to even get through a test drive so we stopped to fuel up (I should have given up here). Test drive went to plan (I’d already been driving its twin for weeks) I let the salesman know I was going to sleep on it and he told me he’d contact me the next day. I waited for the call, it never came. The following day I called him first thing in the morning and waited for him to call me back. He never did. The 3rd day of just wanting to purchase the vehicle I called in the morning and when I didn’t hear back I drove down. They’d moved the vehicle to the back to send to auction. It seemed like they were dodging me because they didn’t want to sell it at the price they had posted. Another salesperson found me and I expressed that I had been trying to buy the car and leave for a couple days and she was eager to help me. Thank goodness we’re almost done I thought. I really wish I’d just taken the hint and left, because then I met Charles in finance. After making them remove a glorified low jack with a monthly subscription from my quote after a lot of arguing he then proceeded to try forcing extra warrantees on me. He told me that the power train warranty that comes with the car is useless. I told him I was trusting him not to sell me a car with a bum transmission. Charles said “I wouldn’t”. (I should have left then but was frustrated and just wanted to be done and have a car of my own again) he kept pushing and told me he’d “feel really bad if he let me leave the lot without an extra warranty on a 3 cylinder car” (the Spark is a 4 cylinder, he’s just a manipulative liar) I told him I didn’t want to be 20k deep in the car and he scoffed at me and told me I would be if I hadn’t put such a big down payment. We kept going back and forth until he told me what a nice man he was and how he’d lower the price of it and I honestly just gave up. That part is on me. I’d driven my rental car here and from day one they had told me they would return my rental for me, it was part of the sales pitch. I handed my keys to Corrine when I was leaving and she assured me they’d have it taken care of. I was then charged 2 extra days and had to contact Enterprise to get a refund and bother them to call the lot to get the car back to them. They’ll say anything to get paid I guess. My car is tainted. I think about this every once in a while and it just bums me out about my otherwise enjoyable car. Now they send me constant junk mail and unwanted texts trying to get me to come waste more money at their scammy little lot on services. Why would I trust a lot that had a car sitting in the front row with a dead battery and no gas to deal with any other services on my car if they can’t handle the most basic ones. I’m now paying a couple thousand extra for garbage Charles pushed at me until I broke and kick myself constantly for not backing out of the deal. It’s sad that this was the first car I’ve ever picked out because I wanted and she’s just this ugly cloud...

Sales Associate: Nelson Alonso Great Customer Service, Very laid back attitude, Very helpful, Not pushy but there to assistant anytime and in any way. We just bought a lightly used '22 Silverado here a few days ago and Nelson Alonso helped us out with the purchase. We already knew what we wanted so it was nice having a sales associate like him to deal with in that he was available and helpful when needed but not overbearing or pushy. The 5 Star rating is for him and not necessarily for this dealership as a whole. We dealt with a red haired Finance manager (I didn't catch his name) who could use some lesson in team cooperation, multi-tasking and Patience. Overall the whole buying experience was relatively pleasant and uneventful. CON: One big item of note however is that upon driving away from the dealership we made it approx 15 miles before the check engine light came on along with the DEF/DPF "Service DEF System" - See owners manual or see dealer for maintenance warning came on the message center and then "vehicle speed will be reduced to 65mph in 91 miles. Given that we drove nearly 300 miles to get to this dealership, we had a long distance to travel to get back home this evening with three small children in the back and my wife and this was not ideal having the thought of being stranded on the side of the interstate in the night after purchasing very expensive vehicle. Logically it would it is possible that the dealership knew about this issue and used a service department bi-directional scanner / interface to clear the code and reset the DPF sensor, which would then take approx. 15-20 miles before the ECU accumulated enough data to throw a Code again and enter into limp home mode. If this was the case it would be EXTREMELY unethical in immoral but I have no evidence to confirm this theory. Therefore I have to chalk it up to being EXTREMLY coincidental. That being said, we barely made it back home that night before the vehicle reduced it's speed to 5mph and left us stranded in the middle of the night. I believe it is highly likely that the dealer knew of this issue and rather than fixing it (in my opinion, probably not wanting to incur cost they may not be able to recoup) that they choose instead to find a way to make it "not their problem". Again this is my assumption to the highly suspicious coincidental timing of this issue and the logic of how vehicle sensors, the ECU and vehicle codes work. Take it for what it is worth. I like the truck, but now I have a '22 Silverado with very very low miles on it that needs to go into the dealership (albeit not the one I bought it from) to now have repairs done. The Dealership I bought it from should have been Honest (Assuming they knew about it) Just a random thought about life, not associated with anything at all. Greed and money are overwhelming to some people in this life, and for those it effects it is something they cannot see past or...

The staff at the dealership are friendly but overall I was extremely unhappy with my service experience. The friendliness of the staff once I finally went in-person for an update is the only reason I am not giving a 1-star rating.

I had just bought a 2017 Chevy Volt about 3 weeks before the check engine light came on. I brought it into the dealership on Tuesday March 1st to have it checked and they told me that they needed to do a fairly major procedure to the fuel evaporation system (that would be covered by warranty, thankfully!) and that they would try to have it done by the end of the week or early the following week. I also requested that they charge the car while it was waiting but got no response.

I expected to hear some kind of update and sent multiple text messages asking for updates but received no response until the following Tuesday, March 8th. They told me the technician is "hoping to have it all apart tonight and going back together tomorrow."

Two days later I hadn't heard anything so I sent another text asking if the car had been put back together. I got no response from multiple messages and eventually contacted the front desk to try and get an update. After that I finally received an update that just said, "we are still working on your vehicle," with no other information even after I asked for clarification.

I decided to go to the dealership in-person to try and get information that day (Thursday March 10th). After talking to my service rep and my salesperson, they gave me a new estimate of Friday or Monday and finally offered me a loaner car so that I could stop taking Uber everywhere. When I was there I told them that the wiper fluid had also not been working and asked them to take a look. My rep, Dawn, added that to the file and told the technician about it. Finally, on Monday March 14th, they told me the car was ready to pick up. When I picked up the car I saw that they had fixed the fuel system but there were no notes or information about the wiper fluid and the EV battery was completely empty despite sitting at the dealership for two weeks. The wiper fluid still does not work.

While I'm frustrated with the lack of communication and thoroughness through this entire process, I see this as a management failure. There are clearly understaffing issues and probably some poorly implemented systems in place. I was told at first that it would be in the shop for 4-5 business days then got no updates. Eventually the car ended up being there for 10 full business days, without addressing my additional requests, and without any updates except when I sent several messages and had to take time from my day to go in-person so I could finally...