Jack in the Box — Restaurant in Burien

Although the place operates like a pretty standard fast food restaurant, you can tell that management does not enforce any quality or hygiene standards. The staff seems young, nice and enthusiastic, but they obviously don’t manage themselves. Everything looks out of place and disheveled and/or broken.

The first thing of note is the filthy counter for service. It doesn’t appear to have been cleaned or wiped anytime recently and there are actually foot prints where someone has walked around the cash registers, presumably changing lightbulb or something. my guess is that type of activity occurs after closing or just before opening it which probably means the counter hasn’t been wiped all day.

The second thing is that there are, of course, foot prints on top of everything else in the restaurant. It seems that the folks who work here use any service (counters, tables, benches), to stand on, and then never cleaned them.

Mixed with my fries, were several little pieces of super over cooked chicken breading. Obviously residue from the same fryer that was floating around for a couple hours. Easy enough to explain, but certainly not the expectation for service.

The day I was there the soda dispenser was broken. So I was offered a cup filled behind the counter with the choices of Fanta, or Fanta or Fanta.

To top it off, there is a vagrant living out of a shopping cart in their parking lot. Probably, given the location of the store, the most expected of the unfortunate circumstances.

Hire a manager. Clean the store. Fix the broken stuff customers use.

UPDATE: As with most of the negative reviews shown here (there are plenty), this review received a reply from Jack-in-the-Box. A somewhat worthless automated computer response that says "we care" please go type the same thing into our own website. Much more obvious than the store manager not caring how clean the store is, corporate Jack-in-the-Box cares even less. They have a robot send an immediate key word response just so you think they...

I walked in to the restaurant at 4pm. Theirs 3 staff working. Drive thru is busy while 2 customers before waiting for food. It's 4:15pm and no one acknowledged me at the counter waiting. So I attempt to call out, "could I just order an onion ring?". One of the staff stopped and says YES. then turned and walked away. Waited another 5 min. It's now 4:21pm. So I walked out very angry about the whole situation. But I can't let this restaurant ruin the rest of my day!!! I love jack in the box because it was my 1st job at 16yrs. Old. I have learned a lot about customer service, food quality, etc. that I use til now and continue to apply it everyday. But to not be acknowledged is a downfall for most businesses. I cannot see myself ever coming to JIB AGAIN. They failed my QFCS secret shopper test for if I did one. To the owner of this Jackbox location who replied to my review.MY HUMBLE APOLOGIES to you. This experience was not at your location but another location in the area . In fact your location may have been the store that I finally got my...

Cashier took our orders and proceeded to the fryer. She then reached in (I think what was the fridge/freezer) got the hashbrowns. Throws them in the fryer but wait, she never washed her hands! I asked to use the restroom, which was locked. The toilet didn't work and I was unable to flush it. I reported this to the manager and he told me "Yeah, they told me that. You will have to get down there and hold it at a certain angle to flush it!!!!" My response in my mind was 🤔! Not in this life time!!!!! I'm not touching this nasty public toilet. I just smiled and walked away. Instead of him saying thank you, I'll have some one or maintenance or I'll take care of it, he's telling me, the paying customer, how to angle the handle! Back to the hashbrowns! At this point I'm no longer hungry. Although I had paid for our food, $26.00, I did not want it and chose to just leave this establishment NEVER to return. I didn't ask for a refund b/c I didn't want to have a confrontation or anything...