Kanji Sushi AYCE - Springfield — Restaurant in Burke

I’ll start off by saying we’ll never come here again and I wouldn’t recommend this restaurant, at all. Ariake is ten minutes down the road and more than amazing.

Here’s what happened: We sat down, ordered two beef teriyaki bento boxes, midnight in Tokyo roll, edamame as appetizer and vegetable tempura to top it off.

First problem: My sushi came within 5min of ordering, but no other food came at that moment. So I ate while the rest of the table sat waiting. No biggie, the place is new and working out timing.

Second problem: The “bento boxes” came, but they were just plates of steak over an enormous amount of onions, raw broccoli and white rice. I asked the waitress where the rest of the bento box was, the California rolls, the tempura and she said she placed the wrong order and that she’ll look into fixing it. No problem, we’re easy going.

Third problem: The manager “John” comes by and asks what happened. We started to explain that the waitress explained that she put in the wrong order and we were supposed to get the bento boxes but we instead received something different. Before we could further explain he cut us off and said “ok I’ll go to the back of the house to fix it”. He then proceeds to come back and tell us what we already knew, that the wrong order was placed by the waitress and that it was more expensive. I stated, I hope we aren’t going to have to pay for your mistake, to which he replied, “It’s more expensive and a different meal”. So I bluntly said I’m not going to pay for your mistake. “John” said he would make it right and he brought over 6 pieces of California roll and 4 pieces of shrimp tempura and said “I’m not going to charge you”. I said it’s part of the meal so I would hope you wouldn’t charge me for your mistake.

“John” took 10% off of the bill, when he should have charged us for the two beef bento boxes. I still tipped the waitress because she was sincerely apologetic. But we will not be coming back again and it’s because of “John’s” lack of accepting responsibility for a mistake.

We will gladly travel to Ariake, a much better sushi restaurant with an amazing manager who actually solves problems correctly.

Losing a tab to a mistake is worth a local customer coming back over and over because of a great first experience. I suggest you choose...

alright alright fellas. This review is going to be a collaborative effort written by my boyfriend and I. For starters, this was our second and probably last time coming here. We came here a month ago during its grand opening and everything was great. Loved having a variety of sushi options on the revolving sushi bar along with being able to order stuff a la carte YOURSELF with the IPad they HAD at each table. We just left the restaurant extremely disappointed, and the rapid downfall of kanji sushi must be studied. You now have to order things a la carte through your server, which makes the wait time to order things a la carte significantly longer. It took each round of our a la carte orders a min of 20 mins to arrive at our table. Their revolving sushi bar definitely did a 360 and their options on that were EXTREMELY LIMITED (mostly filled with dessert and appetizer options). It felt like an entirely different restaurant from when we came a month ago. From what was my new favorite ayce sushi spot in NOVA quickly became my least favorite.

Boyfriend’s Input:

Our first visit here a month ago, left me thinking to myself “wow. This feels too good to be true. Fast service and fresh sushi at a reasonable price?” Well, it really was too good to be true. It seems as though Kanji Sushi deployed a strategic effort to earn buzz within the community and on social media. They must’ve operated their first couple of weeks at a loss, because they’re definitely making a profit now. They must have returned the iPads they had at every table, allowing customers to order at will. Now, a seriously understaffed wait crew goes around taking individual orders from every single table. The rice to sashimi ratio is even greater than before. Kanji sushi has cemented itself as just another mid tier AYCE Sushi option in NOVA. Things could’ve...

Found Kanji on Tiktok and was excited to try a new AYCE sushi, but it's different! Waited for about 45 mins for a table when we got there at 7:00pm on a Sunday. Please be patient with them! It's a new business and y'all, honestly I want them to keep thriving cause the only other place that's revolving sushi is Kura and Wasabi in Tyson's Corner.

The food was really tasty compared to the other two restaurants where the rice actually sticks and everything we ate there, we didn't have one bad food item we didn't like.

$65 for two people for AYCE compare to the other two restaurants you pay per plate. Whenever we went to Kura sushi, we would spend more than $65 and Wasabi is like a lunch stop restaurant. They are having a soft opening, so it's 10% off at the moment, but hey... At this point take all my money.

The lighting and atmosphere are so nice. Warm ambience and it's not too loud also. 4 TV to keep y'all entertained. And the ordering tablet is on the table instead of right above your head at Kura Sushi. Even though y'all, putting the plates in the slot is fun and entertaining because it entices you to eat/spend more, you need to put in 30 plates and 30 plates y'all between 2 people, you're looking at a $100+ bill for a toy.

I understand Kura sushi has it's pros and cons. The taiyaki ice cream makes it low key want to go there just for the dessert alone along with more varieties at their menu and it's a fun place to go with others because there's actually something there for everyone, but it can get expensive really fast.

Wasabi is place in the middle of the mall next to the food courts. It definitely fulfill the craving for sushi, quick and efficient, and you get what you paid for. Not a bad place for lunch.

Please be kind to this new business as they're...