McDonald's — Restaurant in Burlington

Since McDonald’s has been rebuilt, I only have little complaints!! Got the most part, food has been up to satisfaction and customer service has been excellent!! I was disappointed in the customer service that I received during my prior visit to the store before this morning! There was an employee that kept her back turned to me the entire time, as I stood at the pick up counter! She stood leaning on the rack facing the kitchen, I’m assuming the manager, a older lady with a green safety vest and her were talking and the older asked me was a picking up a door dash, I responded “no, I ordered off the app”, she quickly snapped I don’t have anything! A younger employee, wearing a foot boot, came from the back and approached me, I showed him my order! He promptly figured it out and said it was marked drive thru, he said “may I please take this back here so we get the order out to you correctly!” Very polite young man!! He quickly returned with the printed ticket and informed Me that, when ordering on the app next time to mark pick up window or drive thru!! Very helpful and very kind young man!! A as I stood waiting, the same female employee continued standing in the same spot until a older lady came in and something was missing from her order! I believe it was 2 pies, the female went and brought back two pies but not what the customer had ordered and stated that “These are we have right now! I don’t worry drive thru, I work front counter!” Still yet to interact with at all and see proceeded to go towards the register and then sat down in front of the register!! Meanwhile everyone else is working! It just bothered me too not even be acknowledged by a employee and then to hear her tell another customer she only works front counter and she then goes and sits down but yet the young man that assisted me, came from the back took care of my order and he’s working with a boot on his foot! I have worked in the food industry many years and I’m very big on proper customer service and she really needs to improve hers!! So maybe management should pay more attention and push how to interact and greet customers!!!

But to which ever employee on 8/17/23 @ 9:07am made my Carols Caramel Iced Coffee, w/espresso, 2 creams, 3 equals, extra ice, extra caramel and Whip Cream, oh yeah and the caramel drizzle-Y’ALL DID THAT!! STARBUCKS’S WHO🙄 That was the best iced coffee I’ve had in a very long time!!! So...

Isn't the first time going to this place having issues but this is the worst one yet.

(I get it's McDonald's and not a gourmet restaurant but work ethic is slacking hard from management all the way down to staff).

Placed my order, paid and had to wait an extremely long time due to our order being handed to the customer ahead of us (the employee blamed the customer that they got the wrong order and left and not the fact he handed them the wrong order). He also handed us a bag of food that wasn't ours and took it back. While waiting 10mins extra at the pickup spaces outside a employee came outside and handed us the happy meal but not our drinks (supposed to be 2 large drinks as well). She said what else did we need and I told her the 2 large drinks. She starts to walk inside slowly and we had to wait another 5 minutes for another employee that was bringing food out for some else to ask us what did we need as well.( He deserves a raise cause he was bringing us our drinks when I went inside) Eventually she comes outside and only hands me 1 drink and asked what the other one was. I had enough at this point and walked inside and called out a manager immediately to explain the situation and the manager just looked at me dumbfounded and stunned and lost looking around for answers. She wasn't leading the team the team was leading her tonight of this review. So ultimately this place has steadily gone down hill and hope it can do better next time! (Sorry for the inconvenience isn't an excuse anymore we're all adults and know what we need to do on a daily basis and if you're life is that tough then leave the job and recollect yourselves. I challenge your company to hire me And within the first day or two I'd have your employees heads spinning from work ethic they wouldn't know...

well we came through the other night and the milkshakes were the Only reason we came out.And for some reasoni cant never seem to get one here, one excuse or the other i always get.So I go on to place my order enough food for eight .Keep in mind there are children waiting to eat , And they tell me the friescwill b about 10 more minutes to pull foward , so OK no problem we would be happy to wait.Then after 10 minutes or MORE PASS an employee comes out with 2 Big Bags of food i ask is everything inside the bags because there is no recipt and they tell me they dont give receipts......What place in the whole wide world Doesnt give a recipt ????? Especially after you ask for one!!!! I would love to know why??? Ok so get home and the food wasnt all there , The Order was almost entirely wrong. And I would Love To see What they would like to do about this .i would love to take this reviiew Down .if someone would get back to me asap this wouldcbe almost exceptabble..... Mom of 5...