Arby's — Restaurant in Butler District

On March 13th at 10:30 I came through drive thru and order 4 roast beefs loaded Mac and cheese and two chicken sliders. The woman apologized about the wait on the chicken when she handed me the order but still forgot the two chicken slders. We went around again and the girl said to pull around. We pulled around to both doors knocked on both doors to no one. So we went it the drive thru again and the girl said that they would not run it out and we had to wait in line again. We did after three cars ahead of us, the woman asked what they forgot so I told her, she walked away and we waited again for a while. No apology or accountability was taken asked. Nikki the manager was standing there at first but walked away once I asked why she apologized about the time it toke initially for the wait because they were being on chicken. But forgot to include the chicken that she was waiting on. I asked how the manager on duty was? The woman at the window said Nikki and...

I wish there was an option for no stars because even 1 is generous. Yes the service was fast, only because they pre-made the food and then microwed it before they put it in the bag. I live 2 minutes away and it was cold when I got home. The beef and cheddars barely had any cheese on them. My chicken sandwich wasn't even a chicken fillet it was 2 small chicken tenders on a sandwich. So basically I paid $20 for 3 regular roast beef sandwiches and a chicken tender sandwich. I don't want your apologies and you saying you will talk to your team so they can " do better".How is that suppose to make it right for me?? I need directed to where I can get a refund for your horrible...

everything about this Arbys restaurant is good, the food, the service, the cleanliness, accuracy of getting your order correct, everything is great, can't give you five stars because I have to sit and open 20 dang little packages of ketchup before I enjoy my meal, touching these dirty little things, and god knows who and what has touched them, with god knows what on their hands, and now I have to suck ketchup off my fingers after every packet I open, so please, for the love of Christ, please put ketchup dispensers and cups out, I'm not really concerned if you make .15 cents more profit by using the pre-packed ketchup, it's a matter of keeping...