Tokyo Steakhouse — Restaurant in Calhoun

Let me start off by saying that I normally LOVE Tokyo, but haven't been in a while. I'm not sure if this is now a regular occurrence, or just a bad night for them, but tonight my service was HORRIBLE! The lady, who I'm assuming is the owner, was so rude to everyone! She was pointing her finger in our faces to tell us to wait a minute and being very snarky when we couldn't understand what she was saying (mask played a roll in that problem) and when we would repeat ourselves to make sure she was getting our order or what we were telling her correctly. She kept taking phone orders ahead of me when I was standing there waiting to place my to-go order. When she finally took it I went to sit in the car to wait. She never told me how long, but I assumed about 20 min, because I heard her telling others on the phone that long and the sushi guy only had about 5 tickets before mine (only ordered 3 rolls.) I came back in after about 25 min and the guy still hadn't even started it! Shortly after I came back in the lady who ordered AFTER me received her food (cooked meals & sushi) and left. I sat there another 25 min while the line stacked up from the register to out the door, another girl passing occasionally telling me it would just be a couple more min. They kept taking orders, telling all of them 20 min knowing it was a lie and being so rude to everyone! It took over 45 min to get 3 sushi rolls!!! The rolls were very tiny also when I got them. I was very disappointed. The sushi guy was just going at his own little pace, unconcerned that he had tickets a mile long and the only one concerned with giving good customer service was the younger girl. She wound up having to go start my order. By the time I left there were 2 VERY YOUNG boys giving out drinks and running food. I have never had this bad of an experience with them, but it definitely left a very bad taste in my mouth to ever...

I'll start by saying the food didn't disappoint. It was really good when it got to us. And maybe if we had a better server I would give more stars, but she had no idea what she was doing and it didn't seem like she was new, but I can't know for sure. We asked what an item on the menu was (Yakiniku, turns out its beef tips) and she had no idea, said she had never heard of it before. I pointed out it was on the menu tons of times so she should have known what it was. Didnt offer to find out for us so we had to Google it. We had 3 children with us and on the kids meal it said the Hibachi meal comes with "fried rice and glazed carrots" but when we ordered the 3 kids meals our server kept saying "no vegetables right?" And we kept telling her, "we want what it comes with" and then when one of the kids meals came out she said "kids chicken? And sat it in front of me, like it was my meal, and I said "well I'm not a child so this goes to my daughter" and then my nephew just got beef. Nothing else. He was most looking forward to the rice the menu said his meal came with but we had to put in a whole nother order for his rice. $100 for our meal, 4 adults and 3 children. Like I said, food was good but we had to do a lot of explaining and reordering to actually get what we...

Tonight was our first and LAST time eating here. Honestly if I could give it zero stars I would. The restaurant itself looks very run down on the inside but I tried not to let that turn me away because I have been to restaurants like that before and it end up being the best food ever...However that was NOT the case here. First the soup and salad came out and I couldn't even bare the smell of the soup (I normally love Miso soup) then the salad literally looked like bagged shredded iceberg lettuce with JUST ranch dressing(which tasted like cheap dollar tree ranch). Then our food came out (chicken hibachi) the chicken was really chewy/over cooked and didn't have any flavor except black pepper. The rice was not authentic fried rice it was definitely undercooked boil in a bag with a little soy sauce for color. I literally took maybe 4-5bites and I just couldn't stomach it. Normally I don't waste food if I don't finish I take it Togo but it was so bad we paid, left and went and got a sandwich...