Baskin-Robbins — Restaurant in California

WAS a 5 star (see below the original *)

Tonight, 7/25 at 9:40pm, 20 minutes before closing I took my son to pick up ice cream. This is our 3rd time this week going here. We wanted 3 Monkey Business and 1 Medal Ribbon. The young man says “we already put the Monkey Business away, can I get you something else?” As a multi-restaurant owner myself AND someone that literally gets ice cream here minimally 1x a week, sometimes 3x a week I was floored by this Saturday night staff.

Usually we’d get Handels on Saturday night based on location and us eating out; NEVER have they at Handels been like - “sorry it’s really late and I don’t want to do my job so can you choose something easier for me to get?”

The staff member that asked me this got a stern look from me as I answered 3 of my orders are Monkey Business so he went to retrieve the flavor and make the $30 of ice creams I wanted. To be honest, why aren’t we holding our employees more accountable? You won’t catch one of my restaurant staff pulling this crap. The fact that he got an attitude as if I was asking for someone hard was quite frustrating to me.

Why do you franchisees not hold your staff accountable to good customer service till the last minute of your posted hours? At $20/hr here in CA, why not “make them” do their job and earn you $ as I’m sure all restaurants could use it.

What I noticed while he was retrieving the ice cream container is that an entire case was already empty (half the stores flavors) with 20 min left in the shift. Why? Do the potential customers not matter AND how long does it take to carry the containers to the freezer “if” they need to come out of the case at all? I only clear my own cases at my restaurants on the slowest night; why are you clearing yours on what should be the busiest night? Anyway……..

So the kid starts scooping and slamming the utensils around. He has no care to provide the service that he should be, the two girls working had zero customer service mindset either - hurriedly trying to get stuff done to leave right at 10pm on the dot. The cone that was ordered was half the volume of any cone I’ve ever gotten here! See, I’m a loyal customer and have been since March of 2021……. TODAY, was the worst service I’ve ever received in ANY ice cream shop in all of great Sacramento.

I will say this though, it’s not the company, or the quality of the ice cream, this was truly this particular staff. The young man, and the two girls couldn’t have cared less if I got a what I wanted cause they’d carried the container 10’ max to a freezer and it was going to ruin their night to provide quality customer service to they were closed I reckon.

On a positive note, the weekday staff usually includes one taller girl that always “no matter the time” busts her butt and I’ve even tried to hire her. She’s always amazing with all customers, including my family and for that I’ll be sure to check if she’s working or not moving forward. Most likely though, Handles will start getting most of my business! Their ice cream is always better as is, but until today I went to Baskin Robbins cause it’s closer and the family can walk there.

This “was” my 5 star review originally: My wife and I visit here often; we used to walk with the kids but now my wife is hecka preggers so we drive! No matter, I’ve yet to find a better milkshake spot that has this speed, serves up any combo you want, and always makes our kiddos smile! Much love to Baskin Robbins...

Came here to pick up a birthday ice cream cake from the fridge, and spent 20 minutes trying to check out.

2 employees working with minimal customers in the store. Another employee in the back not wanting to help out with customers up front. The workers here take no initiative to keep customers satisfied or move with a bit of hustle.

The part of my visit that was the most disappointing was that I got into a disagreement about the price of the cake. The price on the box, the price on the board, and fridge all state $22.99 but rang up as $26.99. I informed the worker and she just said that they go off the price in the system. What kind of B.S. is that?!? She refused to adjust the price and there was no manager there to help. She advised me I can go to the fridge and buy something else. I told her this is what my son wants at the price in which it was advertised at. Will not be returning to this store and corporate will be getting a survey about this. I will no longer...

This place is very unsanitary in terms of one of the employees that works there. This caucasian girl that has brownish red hair that is little curly kept touching her face and scratching it while she was wearing gloves and then proceeded to touch all the other cakes there. There is no point of wearing gloves if your gonna scratch your face with them. That was very disgusting. When I was buying a cake I was doing everything I can to avoid her from touching mine. I didn't even get writing on it because of her. The other employee there had a mask but she's the one that needed the mask the most. This is not the first time I seen this from her she had done something unsanitary before. Also the price on the box of the cake was different from the price In the system which was more. They told me they can't do the price they wrote on the cake. From reading the other reviews this apparently happens alot and is very unacceptable. This will be taken up...