Cold Stone Creamery — Restaurant in California

I always have a positive experience here, as the employees are helpful, professional, and friendly. Yesterday I came in at noon for two to-go orders and an amazingly awesome person, Jane, was manning the counter. (She was a young Asian woman, so if you spot her, expect great service!) She was incredibly friendly and I got the vibe that she can put anyone at ease. Anyway, she recommended flavors I might like, based on my preferences and cravings, and she was more than happy to do half coffee, half banana for my mother's peanut waffle cone ice cream (the waffle cone was free! I think they made too many waffle cones or something, so I had a few to choose from). She related with me when I said I was still mentally asleep and having trouble talking, and she was a great active listener. It seems she is very naturally skilled with customer service and she just had a great personality, perfect for dealing with lots of people (as is standard with a job like Cold Stone). Essentially, Jane provided the best customer service you can get. Also, the ice cream here is great! It's REAL ice cream, made to taste great, and it's dense, so I always get full really fast (unlike with those giant party tubs at the grocery store). I didn't see gold flakes in the Wonder Woman ice cream flavor like the sign said it would, and I wish there were more fruit flavors, but they cycle those things out and also I don't really care about the WW flavor or the...

Came to this location a little over a month ago. My boyfriend and I had just finished watching a movie at the nearby theatre and I was in the mood for ice cream. It was about 8PM and when we walked in, they greeted us but no one looked towards us. No customers were inside, just three workers behind the counter. They all seemed busy, probably working on pick up orders so I didn’t think much of it and went towards the ice creams to see which flavor I wanted. I must have took no more than 20 seconds and then I stood there patiently waiting for them to acknowledge that I was ready to place an order. I had been waiting for almost two minutes and they all still had their backs turned towards us. Then one of them turned around and I figured she was going to ask for my order. I was wrong. She started to clean, she literally went towards the back to grab a mop and then proceeded to clean the floor behind the counter, in front of us. She didn’t even try to look at us and say “We’ll be right with you”or anything of the sort. My date and I looked at each other and felt very strange that no one wanted to take our order or let us know that they will take our order soon. By this moment, we had been waiting close to three minutes, in an empty store, no customers except us and three workers who didn’t want to take our order. That’s when we decided to leave. They didn’t want our business, so we took...

My husband and I came here on 7/21/25, and one of the girls working was hanging out with friends/family in the lobby. She went behind the counter to help us, but while she was scooping the ice cream, she was wearing a baggy sweater.. the sleeves were hanging off over her knuckles it was so long. It was kind of like a wool type sweater with fuzzies coming off. While she was scooping the ice cream, her sleeves were TOUCHING the ice cream next to it. I understand it's cold in there, but the dress code should at least be not to wear sweaters that baggy of a sweater while handling food or at least roll up your sleeves so its not touching anything! I worked in the food service to so I understand. I also felt kind of rushed after she made mine.. headed to register and asked, "Anything else for you? ".. as I'm standing with my husband waiting for his ice cream to be made.. just to go back and hang out with her friends in the lobby. We won't return to...