Slauson Grill — Restaurant in California

Orleans & York location on Slauson Blvd is very rude. I decided to try something new & I ordered the Chicken gumbo soup. I ordered to go after a long day. When I got it home, it had oil swimming on top, I went to return the Chicken gumbo soup for being too oily. Since I bought it at night, I couldn't turn it that night because they were closed. The next day was a long day at work so I didn't return it till the day after the next. When I did the staff was argumentative & lacked knowledge of any written policies. They refused to give me a refund, citing a policy that was neither posted on their website or in the store. They took my phone number & told me to wait for the "owner" Jasmine to call. She never did, that was on a Friday. I decided to go back in on Monday, thinking Monday would be better to see if the owner or a knowledgeable manger would be present. When I returned, the lady, who called herself manager, informed me, "You gave us the wrong phone number." I replied, "No, you took down my number incorrectly." At which point she informed me that the "owner" would call me "as soon as she could, she's in a meeting". So that means, I don't know what. I can't believe that I've spent money at this establishment against me better judgement, as I'm from New Orleans & the food there isn't that authentic. And Gumbo/Soup shouldn't be overwhelmed in oil residue. I've Never had ANY restaurant refuse to refund if the customer is unsatisfied with the food. Not McDonald's, not Crustaceans, not Yard House, not Cheesecake factory, not Fat Burger & not even, In & Out Burger, So WHY does Orleans & York think they're exempt? A business should try & reasonably accommodate the customer, not the other way around. It shouldn't take more than a week to get a refund on some food. I'm NEVER going back there & I suggest if anyone who likes authenticity & good customer service, to Not Go To Orleans & York located at, 4454 W Slauson Ave, Windsor...

Who wouldn't give this place 5 stars! I had never had a Po-boy before my girlfriend came by and gave me one from Orleans & York. (still the only place I will eat a Po-boy) Their name really does fit them, a lot of New Orleans and some of New York's favorite deli sandwiches. My first experience with their food was a little bit of heaven! I have had all of their Po-boys, the Shrimp platter, Oysters, Red Snapper, Catfish, Mumbo Gumbo and more. Most of their orders comes with tons of delicious fries. The shop is loaded with items you can purchase from the counter, chips, fresh baked desserts, pickles, peppers and more (there is something for everyone) :) They also have a cooler loaded with sodas and beverages and more desserts. Their seafood is the closest I have had to the fresh seafood in New Orleans (someone told me they have it shipped in) it is always so fresh. The seasoning they use is delicious and has a true Cajun taste. When I first started going the customer service was Spot-on, however they grew at a rapid pace and had to hire people outside of their family to main the counter and the phones (this was not a good experience all the time) however they are back on Point. I love that I can send people there and know they will receive the same taste and freshness that I always experience. They share a parking lot with other merchants and parking can be a little tight, however it is worth it for the experience. They are so State of the Art and I love reading the reviews that show on the flat screen as you wait (great touch). To ease the stress of the waiting time, they sometimes offer small bites to the customers in line (great touch, great customer service) Known as a Hot Spot in the area! They accept all major credit cards, Uber-eats and Grubhub are now available. (soooo happy for the phone in and delivery options) Their sign is Huge and visible from the street. I highly...

Orleans and York hit the ground running since they opened their first restaurant in Los Angeles. Since then they have quickly opened more great locations serving up some of the best Creole dish offerings and East Coast style sandwiches that will have you feeling like you are eating in New Orleans or New York...hence the name (duh)😁. I love their spin on traditional Creole cuisine like "Gumbo Mumbo", the "Big Mo" and other delicious dishes. If you love Hero or Muffuletta sandwiches, O&Y completely knocks it out of the park. They always have a great variety of chips(including Voodoo), quality beverages, sides made in house, and a variety of fresh desserts delivered by local bakeries daily.

TIPS: Always ask for their daily specials or look at their board when visiting a location. Usually these dishes are super creative and delicous!

Get the Banana Pudding!!! (Your Welcome)

Get a shrimp Po' Boy (you can also add 2+ of any proteins to your Po' Boy for an additional charge).

Ask for hot sauce. It's butter based, comes warmed as is AMAZING...