Starbucks — Restaurant in California

I don't go to Starbucks regularly since 2018 when they got my order wrong every single day for one whole week straight.

I run a business so I am hyper aware of details. I repeated my order twice because the girl said did I hear vanilla? They always add vanilla even when I don't say that word.

The girl got annoyed and possiblly left my lid totally 100% completely off ON PURPOSE. I even tipped a $1, just because I saw it was busy and appreciate their having to deal with nasty people. Its not much but as I explained to the young lady when I walked in to tell them that details matter.

I don't blame the individual if she did it on purpose but I blame Starbucks and other corporations that produce robots with the IDGAF attitude. The employee gas their role but STARBUCKS Ultimately creates these situations. Something to learn about how we are being pitted against eachother in many other...

This Starbucks doesn't do the Keto Recipes: they substitute 1/2 & 1/2 for heavy whipping cream.

I explained to the cashier that my husband & I are doing a Keto Diet. I ordered drip decaf-coffee with room for heavy whipping cream. I was told to request heavy cream when I picked up my order because it is not available at the condiments stand.

I requested heavy cream at the Pick-Up, they admitted that they had substituted 1/2 & 1/2 for me. I asked again for heavy cream finally they got the heavy cream out of the fridge for me.

I ordered "Sugar-free hot chocolate" with 1/2 water & 1/2 heavy whipping cream, for my husband. They substituted 1/2 & 1/2.

When I pointed out the error they did not offer to redo their mistakes.

They have lost...

I been going to Starbucks for more than 5 years now. Whenever I ask for extra caramel on my drink they put a good amount that’s normal. The extra is usually saying you want it as a drizzle. I have NEVER experience this before. They put almost half of my drink full of caramel. It’s about 1/4 full of caramel in the bottom and it difficult to drink out of it because of the caramel that’s in the bottom. I did not want to complain and make them remake it because of the whole situation with COVID-19 but I don’t think this is right. This place needs to be more aware of their descriptions on the sticker. Especially, when making mobile orders since that’s the only way...