Taco Bell — Restaurant in California

I was quite disappointed this time and they closed the Aptos Taco Bell (TB) and converted it in to a dispensary so we've been going to the one on 41st - I believe it's a Santa Cruz location. Anyway...we usually like to get TB at least once a month when we've had a busy day. Now with the closure of the location near us we don't go as often. Hey, when it's easy and they have healthy FF...we can do a drive by.

We used to like getting the 10 pack of Tacos to go...and always get el fresco (they leave out the cheese and put pico de gallo on top of the lechuga.

Then they switched to 5 tacos and four burritos... but would still do el fresco.

This time...well...number one... there was a line and the person in front of me was a problem customer. She had a list. Her neighbors and her family had given her lists she was having a hard time with.

I noticed that the item had changed on the menu yet again...now you get 4 tacos and 4 burritos.

So...when I got to the counter to order, I was told that they no longer do el fresco...and I would have to pay for tomatoes and onions...however they don't discount not getting cheese.

I went ahead and got the order as it comes... tried to pick off the cheese and add other toppings...however...would have been just as easy to not drive from Aptos to Santa Cruz for TB...I could have made it myself, know what ingredients are in it and would have been fresh.

Anyway...had to wait for them to serve others that came in after me...apparently if you walk in and order through there machine you get service faster than those who stand in line...and I wouldn't have minded so much if folks in the back were all busy rather than a heated discussion of who should be taking a break. Other customers had to yell to the back to let them know that they had customers at the counter who needed help.

A funny...an obviously Homeless Man came in, got immediate attention. Got his free glass for water...filled it halfway "accidentally" with Sprite...before topping it off with water. Then he proceeded to add napkins, plastic silverware, hot sauces, etc., in to one of the shopping bags before walking out.

Oh well...so...

Good location, close to home for me. It doesn't have a drive thru, which if it did, It'd make it much easier to get food and be on my way without being asked for change or harassed by one of the local alcoholic transients trying to pick a fight with me for no reason every time I have to walk through the parking lot. That's not Taco Bell's fault though. They are open super late, which is awesome because it makes grabbing a quick bite on my way home from work very convenient. But of course with the late hours comes the usual crowd of riff-raff. The staff isn't bad, and there's usually no line, so they take your order right away. The food comes together very quickly as well which is nice, although I gotta say, one of the biggest downfalls of this place is that 9 times out of 10 there's at least one item I ordered that either wasn't made correctly or they forgot to include something(s) all together. All in all, It's a Taco Bell. You can't expect much, but then you can't really complain too...

Terrible service. Took 14 minutes and they were not busy. There were small order before me and one after me. Yet I was served last. 1 soft taco, 1 regular hard shell taco and burrito. I don't know why the time at this location is sooo poor. Where is the work ethic gone?! It use to be 20+ years ago, when taco bell was my 1st job, they cared about being quick and had great customer service relations.

It was offensive seeing how inconsiderate of their customers time they were, in their pace and professionalism, in addition to their lack of consideration of doing their orders consecutively. A job is a job for goodness sakes. Please take pride in your work and represent well in whatever position your in. For me, I went for fast food and it wasn't fast all all. This specific establishment has lost a customer.

Please reflect on your practices to ensure others don't feel discouraged by your lack of consideration. Or higher better employees who care about working and...