Gionino's Pizzeria of Canal Fulton — Restaurant in Canal Fulton

We ordered for the first time today online. When we got the pizza we were surprised to find no cheese on it! When I called in I was told somehow we must have accidentally pushed the no cheese button when ordering. The worker told me it happens a lot since the online ordering isn't the most efficient. When I asked for one with cheese they told me we'd have to pay full price for it since it wasn't their mistake. I was surprised they wouldn't do anything since we clearly hadn't meant to do that. Then the manager told me she couldn't do anything either. When I asked directly if they were refusing to ensure our satisfaction as a first time customer they told me "We have a business to run" they said, telling me that they cant just remake it anytime a customer makes a mistake. I expressed my disappointment that they chose to lose a customer rather than make 1 pizza. She told me to have a good night. I've worked in several pizza places in my life and I understand they can't always give away pizzas, but the places I worked always tried to retain customers, especially first time customers that weren't belligerent if something wasn't right. I'm highly disappointed with them. We won't be back and I would recommend staying away from a place that values their business over...

We love pizza in our house. We probably order it more times than we should. I used to order from a Gionino's that was by my work. It was so good. So we decided to try our local one. I'm so glad that we did!

This is what we ordered: Buckeye BBQ Chicken Wings - it's a spicy BBQ sauce, and it's amazing! And the wings are HUGE!

Chicken & Jo Jo's - the chicken is so juicy and crispy! The jo jo's are so delicious. They are crunchy and large.

Pizza with extra cheese, pepperoni, and mushrooms - The sauce isn't overly sweet, and the toppings are plentiful.

Pizza with extra cheese and double sausage - I didn't have any of this, but my family enjoyed it.

Steak Pizza - its a specialty pizza of theirs, and it is amazing! The white sauce is my favorite. The steak was tender and not dried out.

Deluxe Sub - their spin on an Italian sub. I hadn't had it before, so I wanted to try it. It's good but not my favorite.

We really enjoyed everything that we ordered. And the staff was really nice. The guy working the counter apologized that I had to wait on my food. But that wasn't because of them. I was a little early picking it up.

I know that chain restaurants get a bad rap, but this place is really delicious! You should try it if...

Family usually orders here, and we have liked it in the past. Food is tasty and lots of options of pizzas and sides. Has always been great for events or even just family dinner. However, the last couple times it feels like we are inconveniencing them when we order. I called and they even recognized my name from calling before so I was in their system. I ordered a medium pizza and jojo's and they told me I should be able to pick it up in half an hour. I showed up and they either gave my order away or never put it in. The boy behind the counter wasn't much help and I showed him my phone with their number called recently, because I don't think he believed that I put in an order until I showed him that I had truly called. I could tell he felt bad and they were busy... But he told me I had to wait another 45 minutes. If they had offered to hurry up and have it out ASAP that would have been fine. Accidents happen and they were busy, but to get pushed back even farther down the list under orders that ordered after me when I clearly had proof that they were the ones who made a mistake. I hope they can resolve these issues...