Let me start with saying everything was great; from our friendly waitress, atmosphere, drinks and apps. We arrived at 6pm for a meal before a show at the Palace Theatre at 7:30. Meals were ordered around 6:15. Our drinks were always full, apps came quickly, but then a long wait for our entrees happened. At 7:15 we became a little concerned if our food would be out soon, as the show was going to start soon, and we've been waiting a considerable amount of time. We asked our waitress to have our food boxed up instead of brought to the table since we were in a hurry. We were disappointed that the food took too long, but we didn't ask for any discounts, and tipped our waitress well since the food times are not her issue.

The food taking long was a bummer, but the moment it all turned is when our checks were brought to us by someone other than our waitress. As she set the checks down she says "Good food takes time. This isn't fast food" and then walked off as fast as can be to avoid any response from us. We were absolutely blown away by the comment, we were even more taken aback when we found out it was the owner, Star, who made the comment to us.

So Star, in response to your absolutely low class comment to your customers that spent over $250 that evening at your establishment, good food does take time, but not an hour. Sorry your business isn't built to handle a rush before a show. Instead of lashing out at patrons that are spending their time and money with you, maybe offer an apology for the wait times, offer a drink, or take something off the bill. I couldn't imagine trying to dig at my customers instead of understanding the situation and trying my best to remedy it.