Cape Cabaret — Restaurant in Cape Coral

Edit to reply to Owner. I have worked in the Restaurant industry and know that sometimes its off. I also know that as the owner/ Management of the facility you need to address your customers when there is a problem. When I told my server about how horrible my steak was all she did was take my plate and never came back until she brought me the bill. Didn't bother asking if there is something that can be done. Then at the end of the night when she brought me the bill and I was told that the owner said she is not taking care of your steak. I said excuse me? I then told her, well then why did you take my steak ? and her response is well its sitting in the kitchen you can have it if you like. FIRST OF ALL i was mortified by that. Why would you box up food that a customer sent back? Who was planning to eat it after i ate it? So many questions. Then when i asked to speak to the owner the waitress stated that "she is willing to take half off". so needless to say i spent 43 dollars at your establishment and left there hungry because i had 3 bites out of an awful steak and didn't get offered anything else. Also my sister got the Caesar salad with shrimp on it and the shrimp was basically frozen. $19 for a Caesar salad and it was also horrific. Also I don't know how you have so many high ratings because the people who I have talked to who i told about MY HORRIBLE experience have told me oh yes we never go there.

So no i will not be trying this place out again because of the way it was handled. As an owner you should've approached my table and asked what was the problem not hide behind your servers.

HORRIBLE HORRIBLE FOOD! Had the ribeye and it was the most god awful steak I’ve had in my life! It was rubbery and the taste was horrible! Took three bites out of my steaks and owner wanted to charge me $26 for the whole steak. When I asked to speak to her she told our waitress that will take half off! When I sent back the steak I was never even asked if I wanted something in place of it! The music was great and had it not been for the music I would’ve walked out! had a table of 7 women who were willing to spend money on girls night but the food was horrible and the service was mediocre!...

I realize dining venues in the area are struggling to reopen after Cat. 4 Ian & hiring capable staff is challenging. But, what our group experienced at this venue was "the perfect storm" of (kitchen, serving, staffing & equipment) issues, topped off by the most inappropriate response by a Manager that any of us has ever seen.

Our group of 24 arrived at ~6pm. We were seated at 2 long tables (15 & 9) and assigned 2 servers.

The evening started out with just minor beverage mixups until the food started coming from the kitchen.

~30 minutes after placing our orders, 10 of the 15 at our table were served...and we thought the other 5 would get their food also, but no.

~20 minutes later, the 9 at the other table were served.

When we asked for additional rolls for the 5 still waiting to be served, the table received 1 basket of ~8 small rolls & 4 pads of butter.

~25 minutes later, 4 at our table were served.

~20 minutes later, the last person at our table was served.

During all this delay, none of us received additional beverages requested...not even water.

Then, the Manager(?) Owner(?) approached a member at our table. She started to say something to him, to which I expected him to interrupt her with an apology for the delays. Nope! He said "You talk, I walk!". He then told her that the 5 meals would be comped & he walked away. I've never seen a more rude, unprofessional example of handling restaurant patrons in a situation like this.

None of the 15 of us received any more beverages. The other 9 (with a different server) did, however.

When the show ended, our server began bringing the bills a few at a time and said there was only 1 terminal for the entire building. (WOW!)

Notes:

Their Chicken Francaise had 1 chicken thigh, when it's almost always made using boneless chicken breast.

The Bolognese dish was ~1 cup of pasta with hardly any sauce & tiny specs of meat.

The member of our group who organized this outing had been there a few times and hadn't had any issues. Perhaps this was an "off night". With a venue like this, they should be full every day they're open. **The Dueling Pianos show was...

So the wife and I decide to go on a date night. I noticed on Facebook that cape cabaret was having a journey cover band and after listening to their video I thought it would be a good time and they sounded just like journey. We were told to arrive around 6:00 if we wanted to have dinner and that would give us plenty of time before the show started. We got there right at 6:00 and we're promptly seated and our waitress took our drink order and let us look over the hard cover menu which seemed to have a gourmet touch and a gourmet price.So after reviewing the menu we both picked the chicken parmesan and after about 10 minutes or so our waitress came back and said I have bad news there is only one chicken parmesan left. So I told my wife you take the chicken parmesan and I order the pot roast and after another 10 minutes went by our waitress came back to the table and said I have more bad news there is no pot roast left. About now I am starting to get annoyed and hungry and the show was getting ready to start. So my wife said you take the chicken parm and I will order the coconut shrimp. Well guess what they're out of coconut shrimp also so the waitress says how about a pretzel. Long story short we decided to split the one chicken parm that was left. After waiting for what seemed an eternity we finally got our chicken parm and it was not very good at all, very salty not much sauce and very little chicken. The waitress told us due to having so many issues tonight she was going to Comp US some garlic bread so between the two of us we got three tiny little cold pieces of garlic bread. I'm not sure why they didn't have any food left at 6:00 p.m. on a show night but I can tell you one thing I would never go back there for dinner and I would have to think twice about going to see another show. The band was great don't get me wrong but the acoustics were bad and the meal was really bad making our date night one that we shall not...