Carrburritos — Restaurant in Carrboro

Nothing to do with the food and everything to do the customer service. My second experience there today, I called over the phone to order two burrito bowls for pickup. I told the girl over the phone that I wanted two bowls with Mexican rice, salsa and all the stuff that’s supposed to be included in there. My husband goes to pickup the food and when he gets home we see that the food that was given to us was just beans, lettuce, and chicken. There was no rice or anything else. We drive back to the restaurant and I inform the cashier that my both of our burrito bowls only have beans, lettuce and chicken. I also didn’t get a salsa for the chips that comes with it. I tell the cashier that they need to remake it because my food is cold at this point. She says yeah they will remake it. They didn’t even remake it because they hand me back the food 2 seconds later and it is still cold. There was no way it would’ve been remade already. So really all they did was add the missing ingredients on top of my cold food. They also tell me that I need to pay $2 additional dollars for what they’re adding even though I told them over the phone what I wanted and it was their mistake in the first place. So I pay for it, get our food and leave. Upon checking the food again in the car I see that the rice is still missing. Of course it is because they didn’t bother to remake it. Just complete carelessness on their part.We drive back there again and I tell the cashier the rice is still not in there. They then went ahead and gave me two small containers of rice which was half the amount of rice I would’ve gotten had it been made right. The LEAST they could’ve done was remake it for all this inconvenience. Just horrible customer...

This place has a nice ambience and great customer service. I also felt their drinks were good and reasonably priced. The prices are on the higher end for burritos, but I know they pay their employees well, so I don't think that is an issue.

That being said, I would not recommend coming here if you are looking for actually authentic California-style burritos. My partner and I recently relocated from California after living there our whole lives, and were excited to try this place out since it was advertised as California-style and had good reviews. However, they did not grill the tortillas here before making the burritos, they did not include the salsa inside the burrito, the guacamole was underseasoned, and they do not have refried beans available. Also, their chips are too thick and resemble more of a cracker than a tortilla chip in my opinion. We got the salsa verde and habanero salsa on the side, added it to the burritos, and still found the food to be bland. Some people might prefer their burritos and chips this way and that is totally okay! But it is not California style, so I thought I would leave this review so people would understand what the burritos and chips are actually like. The building itself somewhat resembles an actual CA-style taqueria, but the burritos are not. If you like your burritos and chips in the style described, I would recommend going here because everything else about this place is good!

That being said, I will probably not be returning, and I do think there are other places in Chapel Hill with more authentic burritos if that is what you are...

Update: Carrburrito refunded me for the burritos, which I really appreciate. They have great food, just not always a great take out process.

If you order online for pick up be sure to double check your order before you leave. This is the second time in a row my order has been wrong. The first time they used black beans instead of pinto (honest mistake) but today they forgot salsa for all 5 meals that I ordered. I should have checked everything before I left, but when I leave a 20% tip on a pick up order I expect them to do the checking for me. Also, the way the online order form is set up is very confusing. I ordered a Mejor Burrito (which I always order) and saw +$4.00 for chicken, which made me think it was to order extra chicken on my burrito. When I got home with my order I realized neither of the burritos I ordered had a filling. The way this is set up on the online order form is incredibly unclear and feels like a shady way to hide the fact that they...