Advance Auto Parts — Local services in Carrboro

If I could leave zero stars, I would. I’ve been coming to this Advance Auto Parts for years, and normally I’m greeted and helped by an older gentleman with the mustache. Unfortunately for me today I was not able to get him, he was tied up on the phone. However, I did ask the man who unpleasantly assisted me if I could wait for the older gent the mustache to help me once he was off of the phone, and he said no!

I didn’t know where my power steering fluid container was located and the unpleasant older man didn’t offer any assistance, as a matter of fact, he didn’t tell me I didn’t need it because it was still full, but he opened the bottle and charged me.

What I’m most upset with is he wasn’t polite at the register, and when I asked if he could help me, he wasn’t happy with that! I just lost 15.00 because Mr.Grumpy didn’t want to help me.

Again, I’ve been coming here for years, and hands down the older gentleman with the mustache is the most pleasant and helpful associate...

I want to say a big thank you to the guy who helped me read the codes this last Sunday. My check engine light was on, it didn't look good with how jumpy my car was acting, he read the codes to me explaining what each one meant, and just generally helped me to feel calmer about the situation. I had a bunch of contradicting codes so he suggested that once we cleared them and it came on again to come back. I did that, at a different store bc I was out in Durham, we pinpointed what it was, I went to a shop, which didn't trust the codes totally and quoted me about $1000 in repairs. For the code that came up at autozone (crankshaft sensor) they said almost $600. I looked up how difficult it was to replace it on YouTube, got the parts from autozone (literally just a crankshaft sensor, and a socket wrench) and with $65 and less than an hours work my car is back to normal and doing well for now!! :) Thank you for helping your customers to feel empowered about taking care of...

I first went to a Chapel Hill location where the manager was too busy to help me with a return for a defective product. So I went to the Carrboro location where Josh and Kevin were working, and both of them were very helpful. I had received a defective part after ordering it online, and Josh was able to make sure that my purchase was credited back to my card, and that I wasn't going to be paying for a defective part. If you are going to go to a local auto parts store in the chapel Hill Carrboro area, the East Main street location is the one to go to. I was ready to give up on Advanced because I am unhappy with the Chapel Hill location, and an Autozone opened up nearby. But now I will just drive the extra 5 minutes to Carborro, stick with Advanced Auto whom I have been using for 10+ years, and get the best service. Thanks guys...