Einstein Bros. Bagels — Restaurant in Carrollton

I would like to say that I am not bothered, but I guess I am bothered enough to write a review which is something I would normally not be inclined to do. There was only my party and another customer with her son. The other customer, who approached the counter several times with many requests, was given her order (in her hand) when their order was ready. Meanwhile, as we waited and continued to wait we noticed a bag sitting on the counter unclaimed. I approached the counter to inquire since there was still no one else in the store at the time. Turns out it was our order that had been sitting there for an unknown amount of time. Of course, we would have liked the same courtesy and service that was afforded to the other customer, but especially during this time of Covid-19. The other customer was kindly handed their bag so I guess they didn't have to worry about the last time the front counter may have possibly wiped down. Usually we are greeted by a tall guy who is not only welcoming, but thorough so anytime we have seen him we know we are going to have a great experience...It is unfortunate for us this time, during his absence, this was our...

Something is always wrong here. I don’t get it. It’s a high-traffic location, but they almost never have enough bagels made. They also take FOREVER. I’ve spent more than 15 minutes stuck in this drive through after placing my order. multiple times. The first time or two you’d expect it’s someone buying their whole office breakfast. Nope. It’s just this place taking an absurdly long time to make a bagel. I do not understand.

The other thing that really puts me off about this location is one of the guys on staff here is almost ALWAYS in a foul mood. He’s rude, sour to customers, and acts like your order is a huge inconvenience to him. He audibly sighs over the drive through speaker if you ask him to add or remove anything from an item. Cream cheese on the side? sigh Add bacon? sigh

It’s not every time, but it’s so often my girlfriend and I both independently noticed and have been avoiding this location as a result. He just sucks the joy out of your morning for no...

We had a problem here years ago, but decided to try it again since I had gift cards, $20 to be exact. I created a profile in the app which generated a free bagel with a shmear. My husband ordered the lox with no tomato which was supposed to be $6.99. We were charged $7.59 for that and $3.18 for the free bagel and cream cheese. We requested our receipt, and when we pointed out the error, it was pretty much, “Well, I applied the coupon!” When we told another employee, they asked if we wanted another free bagel. My hubs asked that they just add extra lox to his order.

So, we get our bagels. Mine is right, but my husband receives his with one extra piece of salmon and tomatoes and no onion. He explains that he requested no tomato as he cannot eat it. They remade it correctly. So, was that one extra piece of salmon $3.18? Seems like a bit much. The lack of courtesy and owning up for multiple mistakes blew me away.

This is probably our last time visiting...