Mr. Dumpling — Restaurant in Carrollton

UNSANITARY EXPERIENCE:

I used to come here very often but over the years the quality and service has gone downhill but today’s visit was officially my last.

As I was throwing away the trash from my tray, including the corn husks they use in the steamer basket, the short haired woman quickly came over and yelled at me exclaiming the corn husks were NOT trash, grabbed one from my hand that was full of trash including bones from galbi we purchased from another vendor, and placed it back into the basket for re-use. I was not only taken aback by the attitude, but also how absolutely unsanitary that practice is. Taking note of this, I watched what I assume was her son cleaning up some of the trays and consolidating the steamer baskets, throwing away napkins and cups, but kept the courtesy radishes in their little dishes and consolidated them down to one before taking them away, making me think they also re-use those.

Over the years they have changed their policy to only provide utensils and sauce per each basket you purchase. When I’ve asked for additional sauce and utensils in the past, they have stated they will not provide it. I’ve always offered to purchase extra sauce as this is a fairly normal charge for restaurants, but am given no way to purchase additional utensils, only advised to share. In the past they used to provide everything according to the number of people who are dining with you.

The gentlemen who are assisting the owner are nice, and offer good service but the owner is not personable, has a lot of attitude, and only seems to offer kindness if you purchase a lot of food.

The food is definitely not worth how unsanitary the restaurant seems to operate in and the lack of service, there are A LOT of better food options in that area, let alone that H Mart alone.

I used to come here very often, and it is unfortunate the direction they’ve taken their business.

TL;DR This restaurant has gone downhill in customer service and quality over the years and is trying to cut back on costs but doing so at food...

My wife and our friends went to the h mart to eat at their food court. We stumbled upon a food stall named Mr. Dumplings. My wife was craving some dumplings. We told the owner/cashier that we would order the pork dumplings. The owner told us that pork dumplings were already sold out. She proceeded to offer us the pork soup dumplings, and we agreed to take one order. Then she asked us if that was our only order; my wife replied that's our only order. Then she asked me if I had any orders, and I replied with the same answer. She got irritated and proceeded to ask my wife if we wanted some drinks. My wife replied, No, we already have some water with us. She was furious, and she suddenly increased her voice and told us to wait for the order. We wait for our order until we receive it. The dumplings were mid-sized but not hot at all. We consumed half of the food, then proceeded to ask for a plastic bag and extra sauce for takeout. The owner's son was extremely rude to my wife. She was asking her why she would ask for a plastic bag and some sauce if our order was for here. My friends brush off this incident until the owner goes to our table and lashes out that their food tray was the blue one. We should put their food on their tray only. She was mad that we put some of the plates from other food stalls into their trays. She was extremely rude all through out our stay. Both herself and her son have this attitude towards customers. I guess ill-mannered behavior runs with the family. I will not recommend this at...

Went on Saturday because I was craving dumplings and they have my favorite here. I’ve gone numerous times & I always order the same thing. I ordered pork grilled for myself & my bf ordered the same thing for himself. The owner said we should try the soup dumplings & I said “none for me, I just want the pork” and she insisted anyways. Bf said “no thank you” & she made the comment “ she says no, so no to everything right ?” I honestly didn’t appreciate that comment she made. We sat down anyways and waited for our order. The owner changed our order without asking our permission, to half bbq pork and hand grilled pork dumplings & just handed it to us and said enjoy. I went to the register & told her it was the wrong order, we never ordered bbq pork dumplings. She attempted to argue with me saying it was the daily special and I told her we didn’t order any special and we never ordered bbq. I went back to talk to my bf and his appetite was ruined from the horrible experience so I walked back and asked for a refund and she refused saying she had already put in for the order to be redone. I asked politely again for a refund and she refused. It was literally 1 minute from me telling her she changed our order and me asking my bf what he wanted to do and him saying he didn’t want to eat there. She refused the refund and we left. Never to come here again. The lady owner is extremely rude. We used to stop in almost every 2-3 weeks, now we won’t be...