SanSai Japanese Grill — Restaurant in Carson

So disappointed with the service I received today. I patronize these restaurant quite often, and have always been treated kindly. Went today ( Sunday), and the cashier was nice as usual. A man who called himself the assistant manager called my number and I went up to get my food. I ordered a steak combo plate with California rolls and asked for extra Teriyaki on the side for my Sushi Rolls at the time I ordered. I asked the man for the extra sauce and he told me I had to pay a quarter. I got the quarter and have it to him and told him that it would have been nice to pay all at once I was never told it was extra when I ordered it. I was putting the sauce in my bag and noticed they gave me chicken instead of steak. I informed the same rude man that I ordered steak not chicken. No apology or anything from him, all he said was that it would be an additional $1.50. I was hit but paid for their mistake and told him that he lost a good customer and I would not be back. I asked if he was the manager he was a Latino man around 30 or so. The man said he was the assistant manager and that the manager wasn’t in today. I asked for my receipt and left. I’ve been in customer service of some type for my entire working career and this made me feel horrible. He never once apologized for the error, and EVEN CHARGED ME DOE THEIR MISTAKE. I will NEVER go to this restaurant again. Very disappointing. Seems that during times like these people would appreciate the...

My family really like the food here. It’s just the customer service that’s so bad. This is the 3rd time that Katy (black hair in a bun) was there. The first and second time she was the cashier and she is so short with her responses to my questions tried to get me to hurry up with my ordering. The first 2 times I brushed it off thinking that she’s probably tired (tho that’s not an excuse). Tonight I went to the store again and Ashley was at the cashier and she so patiently helped me with my orders as I was ordering for a big group. While waiting for my orders, I observed Katy there laughing with co-workers and seems to be in a good mood. She was actually the one who put my orders in a bag. Then she called my number and as I was picking up the bag, I showed her my receipt so it won’t look like I’m grabbing something not mine. She just looked at me blankly and said a flat “ok”. Then she and another co-worker looked at each other and smirked. I don’t think she is in the right business to work at. I’m not one to complain because I don’t want to put anybody in trouble especially when it comes to a job. Maybe she needs inservice of some sort for her to have a better understanding of customer service. Should you further information about this incident, you can comment on this review and I will get back to you...

On June 25, 2025, my colleague/friend brought me here for a birthday lunch. I like trying new places so, I was looking forward to it. My first impression is that the place seemed decent, clean enough, and the people there seemed nice enough.

We ordered some rolls; the caterpillar roll, the crunch scallop roll, one other roll, and the spicy tuna roll. I did not care for the crunch scallop roll because between the cream cheese and the mayo, all I tasted was cream cheese/mayo. It was a bit much and overpowered any other tastes/flavors present.

I also ordered a salmon plate. The salmon was alright buy definitely not the best that I have tasted. It came rice and a choice of two sides; a choice of three salads, and soup. I chose miso soup and the cucumber and seaweed salad.

I cannot say anything about the other salads because I did not try them but, I was not fond of the oil/dressing that was used with the cucumber and seaweed salad. I had to make myself tolerate it but, if my food is too oily or greasy, I cannot eat it. The oil/dressing used made the salad super oily and it soon got into the rice and salmon. It was a struggle because it was nearly too overwhelming for me but, I made myself eat it.

The place was alright but, it definitely is not high on my list for...