Firehouse Subs Cary #1 — Restaurant in Cary

MOLDY BREAD! RUDE EMPLOYEES! Stay away!! I ordered a sub on the app. Picked it up. And drove home. The service to begin with was great! The sandwich was even very good! UNTIL I found mold on the sandwich When I called the store I overhead the guy telling his boss that they have had a problem with mold on the white bed for a while. He said that another employee found mold the day before and he found mold earlier that day. He offered me a refund but I would need to return to the store which I said was difficult for me bc I was not in the area (traveling through for work). I told him that I overheard him tell his boss that this has been happening a couple of times and I said it was concerning that this has happened before and it is still happening. He told me “it was a quality control issue and they had thrown away the previous moldy bread and not served it to customers and it was not a store issue. and if I was going to continue to throw accusations around then I’m going to hang up”. Which he did immediately. I tried calling back several times over the next few hours and they would not answer the phone. After finishing work, I drove back to the store and asked for the refund. While he was issuing the refund, I said “I don’t think you handled that appropriately” he responded with “well you can keep your opinions to yourself” I walked out and told the emoloyee who was standing by the bread, to check all the bread loafs. The next day I called and spoke with the general manager, Mayuri, she was not receptive to the complaints and kept cutting me off as I was trying to explain what happened and just kept offering me the refund. I was finally able to tell her that I had already gotten the refund and to please let me finish explaining all that happened (the details the employees left out). She was rude and dismissive of the issue. she then told me that every so often that get bread with mold on it and just throw that one piece away. While also saying, they do not have a mold problem even tho it’s obvious they do and have known about it for days. I let her know that I was calling the health department and filing a formal complaint. She told me to go ahead and call them. She finished by saying “is there anything else you want to rant about because I have other customers” I was shocked at the lack of professionalism, lack of care for a mold problem, and willingness to fix a known mold problem. I said an expletive word and hung up. I highly recommend avoiding this location and if you do dine there, CHECK THE BREAD FOR MOLD...

Nestled in the heart of Cary, Firehouse Subs isn't just a place to grab a quick bite—it's an experience that ignites your taste buds and leaves you craving more. Here's why Firehouse Subs has become my go-to spot for a delicious, satisfying meal.

From the moment you walk in, you're greeted by the tantalizing aroma of freshly baked bread and sizzling meats. The ambiance is inviting, with warm lighting and friendly staff ready to take your order. Whether you're a first-timer or a regular, you'll feel right at home in this cozy firehouse-themed eatery.

Now, let's talk about the star of the show: the subs. Each sandwich is a masterpiece, carefully crafted with premium ingredients and piled high with flavorful meats, cheeses, and toppings. While I often find myself drawn to their signature subs like the Hook & Ladder or the Smokehouse Beef & Cheddar Brisket, my personal favorite is the classic Club. The combination of tender turkey, ham, crispy bacon, and creamy mayo nestled between two slices of freshly baked bread is simply unbeatable.

One thing that sets Firehouse Subs apart is their commitment to quality and generosity. Not only are the portions generous, but every bite is bursting with freshness and flavor. Plus, knowing that a portion of every purchase goes towards supporting local first responders through the Firehouse Subs Public Safety Foundation adds an extra layer of satisfaction to every meal.

But it's not just about the subs—Firehouse Subs also offers a variety of sides and drinks to complement your meal. Whether you're craving crispy kettle-cooked chips, savory soups, or a refreshing drink from their Coca-Cola Freestyle machine, there's something for everyone to enjoy.

In summary, Firehouse Subs isn't just a place to eat—it's an experience that leaves you feeling satisfied and fulfilled. With delicious subs, friendly service, and a commitment to giving back to the community, it's no wonder Firehouse Subs has earned a special place in the hearts (and stomachs) of food...

Firehouse Subs Review: New Owner and Hot Sauce Bar Add a Kick!

I recently visited Firehouse Subs and was excited to see the changes brought in by the new owner. One of the most notable additions is the hot sauce bar, which lets you customize your subs with a variety of sauces. I have to give special mention to the Backdraft sauce—an amazing blend of sweetness and spice that brings out the best in any sandwich.

I paired the Grilled Chicken Sub with the Backdraft sauce, and it was the perfect match. The sauce’s sweet undertones balanced the spicy heat, creating a flavor-packed bite that made the juicy chicken and fresh toppings even more enjoyable. It’s got just the right amount of sweetness to keep the spice from being overwhelming, making it a great all-around sauce.

I also tried it with a couple of other subs, and the Backdraft held up just as well. Whether you like mild or spicy, this sauce adds a delicious depth of flavor with its balance of sweet and heat.

With the new owner in charge and exciting additions like the hot sauce bar, Firehouse Subs is definitely stepping up its...