Rita's Italian Ice & Frozen Custard — Restaurant in Cary

On 8/31/24 at 9:50 pm, my family & I pulled into the parking lot of the Rita’s at 921 N. Harrison Ave in Cary, NC. Although the store closes at 10pm and there were patrons eating outside, a worker turned off the light. Still my two children & I went in as Rita’s is one of our favorite spots to frequent when we come to see NCFC b/c we don’t have one in our area. It was clear based on the looks on the faces of the four workers, all of who never greeted us and some never even glancing up from counting money and performing other closing duties, that our presence was not welcomed. As we stood in awkward silence at the register, one worker finally locked eyes with us just long enough for me to ask if she was ready to take our order. She shook her head yes, never uttering a word, to which I kindly replied “Oh, normally someone would ask a customer how they can help them but no one has said a word.” My son then asked for a vanilla shake and she looked at the other workers who advised that the blenders had been shut down. I wondered what it would take to get a blender up and operational, but clearly they had cleaned it already thus the reluctance. We made it easy on them and ordered 4 custards in a cup before taking our leave. From the picture I’ll post, you’ll see that it only took 5 minutes, with 5 minutes to spare before closing, to ruin a customer relationship. What was so disheartening was that even my 12 year old son recognized and commented on how unacceptable the treatment was. I implore leadership to work with staff to ensure that business hours are honored and that every person, regardless of who and when they walk through the door, is treated as the staff expects...

Poor Customer Service.

Me and the family were going to grab dessert after dinner tonight. It was getting late but we got there at 9:45pm. According to their website they were open till 10pm. The door was locked and the stools were on the counter, but the open sign was on but they were closed. If they indicated they closed earlier I would have no problem but they indicated they were going to be open and were not and it looked like they had been closing up for awhile. Which is why I don't think they care about customer service as they basically lied to...

I am happy to have Rita's back in the area. I really like their Italian Ice. Nice variety of flavors. I intend on making this a regular stop while in the area. Everything was wonderful, I hope in the not too distant future there will be seating inside. At the time of my visit they had only been open for a few weeks and they were having supply chain issues, they were still waiting for the sign to be delivered for the building. Best of luck and see you...