Subway — Restaurant in Cary

Subway is not my first choice for a sandwich shop, I only came to this one because we had coupons that came in the mail so I said “why not”. The coupon we had lets you get two footlongs for 12.99. We got there realized we had accidentally torn the date so we went back to the car and got the piece that showed the valid date and showed it to the guy And started our order. When we got to the check out the coupon due to being torn funnily wouldn’t scan so the guy said we would have to pay full price even tho we had our valid coupon. I ran out to the car to get the booklet in hope of finding the missing piece of barcode and when I got back they had torn up the coupon but seeing the booklet they found another coupon of lesser value and used that one. I don’t understand why they couldn’t find a way to enter the coupon manually seeing as we had a valid coupon it just wouldn’t scan or even just comping the difference. I wouldn’t have spent my money there had I known my coupon wouldn’t work. Not wanting to waste we paid the extra and left but not only were our sandwiches alright at best the incident left a bad taste in my mouth. I won’t be going back. A visit that would have cost us maybe $14 w/tax wound up costing just abt $20. not a lot of money but its the principle, very...

The food here is fine. They didn't mess up my order, as suggested by previous reviews.... Here's my issue: when I say "hello, how are you doing?", ask for extra napkins, etc. I kinda expect the folks there to respond in a positive way or at least respond at all....

The guy who I assume is managing or owns the store ghosted me completely twice.

The lady who is behind the counter making the sandwiches ignored my requests for extra napkins and began making the next guys meal, and would not even attempt to make small talk when I tried to with them...

The atmosphere is HOSTILE. You don't feel WELCOME here at all. The guy next to me said the same thing to me while we were waiting: "Why won't they talk to us?"

I am a very kind hearted and outgoing person, and I know everyone has bad days etc. But.... THE WHOLE STORE CANT HAVE A BAD DAY AND MAKE THE STORE UNWELCOMING TO CUSTOMERS!

That's just bad business and honestly it's just plain RUDE!

I won't be back. I hope you guys get your act together... I just won't be there to support it...

We have ordered from this location multiple times, but this visit was very disappointing, and will be our final visit. Ordered a turkey sandwich, received a tuna, not even the same animal. Had to drive all the way back to the location. Clerk demanded we give the incorrect sandwich back after insisting on an inspection after we handled it and drove it back, all the while preparing other food. Not sanitary. Read the other reviews, this franchise owner is a hack and will get people sick with these practices.

Speaking of which, the owner was contacted on the spot and said it was policy to confiscate the incorrect sandwich. What policy? I call BS. We were refused the correct sandwich that we had now driven twice to get until after we handed the old one over. Who does this? I'll tell you who, someone who doesn't follow basic customer service or...