Carlos O'Kelly's - Cedar Falls — Restaurant in Cedar Falls

This is a problem with corporate more than this specific store. However, my server had no helpful suggestions nor did she get a manager to help figure anything out. Very disappointing. I have specific nutrition requirements so of course I planned my meal from the nutrition information online before going into the restaurant. I was told they changed the menu but not the online information so what I planned to order was not available. There was nothing I could order that met my nutritional requirements so I had to sit with no food while my family ate. I was not pleased. The waitress said the menu was changed due to Covid. It's 2023, restaurants re-opened 3.5 years ago in Iowa. I think it's absurd that they haven't, in all that time, gotten around to changing the online nutritional information to reflect what is actually being served, or gone back to the full menu. Ruined my evening as I was hungry but had to sit 90 minutes while my family ate, then go home to eat. That shouldn't happen. Unfortunately everything on the current menu is loaded with insane amounts of calories & fats which make it unsuitable for me (and many others). Its also missing a ton of information. If the online menu had been current, I would not have gone to that restaurant so I feel like it was trickery that brought me in the door. I'm so, so displeased and disappointed in Carlos O Kelly's. I did fill out an online complaint. I missed the call this morning...

The server that I had was very delightful and always made sure that all drinks, salsa, and chips were filled which provided an excellent experience in the beginning. Unfortunately customer service is half of what makes a restaurant experience, and the chicken fajita proved that this restaurant initially won the battle, but inevitably lost the war. The ratio of chicken to vegetables was very skewed and while it was tasty there was hardly any vegetables so it felt as though I was eating a chicken wrap with lettuce. There also must have been a sale on children's tortillas because I had to order extra due to only being able to fit around 2 chicken strips before it was overfilled. The food has flavor, but the lack luster presentation proved that this restaurant is just another franchise in a sea of cut corners and...

Will never eat there again! Last time was in 2007/2008 and swore to never go again because of the food and having my meal come to the table 10-15 minutes before my moms did. Decided to give it another shot yesterday because that was one of the only places open Sunday at the time near by. The steak street tacos were AWFUL! I don’t know what they call that grey “meat” they have on those stale flour shells but it didn’t taste like meat. Daughter said her chimichanga was ok but then we ordered dessert thinking they can’t mess that up.. we’ll guess what? We ordered the tiramisu inspired cheese cake. Looked great on the photo, came out looking nothing like it and tasted horrible. $40 worth of disappointment. No more! Next time I’ll just do the extra driving and go to Chilitos where they know...