Dunkin' — Restaurant in Cedar Falls

The person who served me appeared to have a huge stuck-up attitude like she was better than me. There was a definite negative vibe about her the entire time. She was very rude and served me the wrong kind of coffee due to her assumption of what I would order or what she felt like giving me at the time rather than what I actually wanted to order. She didn't care to ask me any questions to follow-up on my order to clarify what I wanted. The negative customer service vibe or lack of customer service thereof, along with the fact that a full 4 hours before they closed they had only about 25 total donuts left (aka no choice in donuts even though that's their purported thing and so many hours left before they closed) left a very bad customer impression. What could be a nice little donut and coffee stop was an emotional negative that I certainly could have done without and that I know for sure I didn't deserve. I will not be going back to this location, ever. If you want to only be a coffee shop, be a coffee shop. However, you should decide if you want to still serve donuts or not. At this point, the place is just a coffee shop with a bad assortment of other types of food and only occassionally an assortment of donuts sprinkled with really bad customer service. Why? Being lazy? Being Miserly? Arrogant? All of the above? On a corporate level, they need to rethink their bad marketing decision to take the donuts off of their name. Plus, hate, hate, hate the cheap cardbord cups. Give us a decent cup for God's sake. It's not a soup kitchen or a vending machine. The cup thing is depressing in and of itself. This is not the Dunkin Donuts of yesteryear, for sure, and for the worse. You can still be environmentally friendly and economical with a nicer cup. Obviously, this visit left such a negative impression that I felt compelled to rant. Avoid this place if at all possible. ...

I am not surprised by the recent terrible reviews as it definitely shows. I ordered online for drive through pick up and had a family member pick up the order since she was going as well.

She ended up going inside for her order because the drive through line was very long. When asked for my order she was told for over an hour that it wasn't ready. I called three times and the phone wasn't answered until the 3rd time.

On the phone they stated there was confusion finding the order since it was listed as online...an hour.

I contacted customer service for a refund and was told by the District Manger James that he will only refund the "food and drinks that were compromised" and that there was "mutual blame" that they couldn't find the order. Additionally, I could only receive a partial refund if I went into the store, even though it was an online order.

No wonder this Dunkin has continuously received terrible reviews,...

I was really disappointed this time, I ordered 3 hash browns and they were all burnt. I ordered a bacon egg croissant with no cheese and there was cheese on it and I ordered a large Caramel swirl iced coffee and you can't even taste the caramel at all it taste like straight up black coffee. Very disappointed and because my order is always getting messed up or items missing, I am very tempted to take my business else where. Get it together Dunkin because this is ridiculous especially considering this is the second time this week I have ordered. You guys sending the surveys out that says you will have a manager reach out well they never do I spent 20 dollars the other day and never got my sandwich or hash browns..... Maybe you need to hire people that know how to read and understand the orders when they come in! Hire managers that can actually train their employees...