Years ago we stumbled across this fun restaurant. The first experience was so incredible we make it point to visit the same location when we visit this part of Texas. All previous visits were 5 star and beyond, unfortunately this visit didn't hold up to the old First Watch experiences.
Let's begin with the service, while not bad, it was barely acceptable, what happened, new leadership? New ownership? I realize it can be difficult to build and maintain a Rockstar crew....but this experience was indicative of failed leadership. The building itself is beginning to show signs of wear, the interior and the exterior seating all need to be refreshed.....our table was so broken we had to move. The silverware is dingy, icky, has water scale and just clear evidence that it's been a few years since replacement. The coffee carafes .....come on dented, chiped, stained and icky....handles that used to be black but are now just dirty... the overall state of the restaurant leaves many questions...when is the last time the latrines were cleaned....if the facilities are that gross it begs the question....how clean is your kitchen. Quality, food prices have indeed gone up, and your quality way down. The worst part of this visit for me was the dissatisfaction and disappointment with the million dollar bacon (mdb). In the past the mdb was thick cut and perfectly crisped and prepared bacon strips.....today's visit the bacon and service was worse than Dennys. The waitress never came back to check, by then I had begrudgingly nibbled the majority of the order....once I shared my dissatisfaction there was 0 acknowledgement, no manager follow up just the receipt tossed on the table. The coffee, not sure where the change occurred but the coffee is better at 7-11...just not the quality that once was. The disappointing experience this trip will lead to future debate to return or not. Experience and followup are key factors, this location failed both. Overall the meal was ok. I truly hope that the investment group that owns this chain can bring it back to the 5 star quality itnused to represent. Thank you for extending a 1st responder and...
Read moreNot a good experience, not saying you could go and have the same situation happen to you but definitely needs to be noted.
As a frequent customer to this place, it is sad to see the quality consistently dropping in this place . We went here on a Saturday for breakfast . The line was fairly moderate considering that this is the only highly valued breakfast place in the area (although snooze is coming up in the next few weeks). We love the food and the ambiance here but recently started noticing a drop in the food quality . The market skillet hash was supposed to have some veggies and ours hardly had any except some raw spinach and tiny bit of mushrooms, and the potatoes dominate the dish . We wish they could add more veggies to the dish without adding a ton of potatoes. The waiter did not even ask what kind of bread we wanted and we didn’t know it included bread until the dish came out and wish we had known so we could have ordered gluten free . The new blackberry lemon cream French toast was good but a bit on the soggy side . The worst part was that we ordered a side of potatoes and it came with bits of bacon on it (not supposed to be on the dish) and one of us is vegetarian and we couldn’t eat it. Overall, not a great experience and might need to look into other breakfast places in the area for a better...
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