Marble Slab Creamery — Restaurant in Cedar Park

A relative suggested Marble Slab, stating delicious ice cream. My sister and I drove 20 miles to check it out. My sister suggested an ice cream cake to take home as she has stage 4 cancer, we wanted something she could really enjoy. We chose a 7" cake, marked $44.00 on refrigerator door. When we first went in, not a word was said to us. Both girls working made it clear they were not interested in great or even good customer service. We did sample frosted cookies while waiting to check out. They were fresh and delicious. So my sister paid for the cake, we left not wanting to stay any longer in a place that was not welcoming. So we get home, cake goes in the fridge. My sister looked at the receipt given: $77.00 total charged for the small cake. She called Marble Slab and asked for the Manager. Asked why they charged so much,? The girl on the phone could not say why. My sister asked to speak with someone else; another girl gets on the line. My sister asked who was she speaking with? The girl replied "this is someone else". Wow really,? These people have no clue how to treat customers. If you are going to hire children, please at least explain good customer service. Please go elsewhere to spend your money. This place is not worth it. Corporate is going to be contacted as well....

I have to say we were disappointed. We had not been to a marble slab in quite a long time. We saw it and decided to go. Overall, everything was just kind of OK. We got two medium ice creams, and it was $17. For $17, it should’ve been great not just OK. The Butterfingers in my wife’s mix were not crisp, they were mushy. The lady that helped us was fine. The atmosphere was just there. It didn’t feel much different than going into the post office and picking up my mail. You’d think for an ice cream shop it’d be a little bit more upbeat. Overall, the ice cream was edible, it wasn’t great, but it wasn’t bad. I am just pretty sure I will not spend that much money again on a...

Hey, so here's a thought. If your online hours say you close at 8 pm, maybe don't close an hour before you post that you're going to be closed, hm? And when people complain about how difficult it is to find you, maybe instead of saying to those customers "give us a call next time," you actually adjust the location, because you sure aren't going to be there, to pick up the call, when you close at 7 🙂 My doordash was cancelled because he spent 20 minutes looking for you, and YOU WEREN'T PICKING UP THE PHONE when he called, and then you suddenly closed at 7. Great job! This is sarcasm, in case you're...