Michaels — Local services in Cedar Park

I've been going to this store since June of 2020 after moving to the area and it's by far the worst Michael's I've ever delt with.

I know the whole franchise uses the same buy online and pick up in store system, but the cedar park store can not get it figured out.

Every week since June, I've had to deal with a litany of issues when it comes to picking up online orders: Missing items, wrong items, entire orders being left in the back room, super long wait times when there's no line, orders not ready after getting an email saying it's ready, and the list goes on!

Most recently, they used the same invoice for two orders, and when I was given one. It closed the other. Que 2 days of speaking to management trying to explain that no I did not infact pick up the second order. They were very condescending, even after they discovered that the second order was indeed still in the store.

When I spoke to management about it, the response I was given was "well other customers are happy so I don't know what to tell you" followed by "well weve seen a lot more orders since the holidays" to which I had to ask if the holidays started in June. And of course, the answer was "no". Leading us back to square one.

The only solution for my issue was a refund of the most recent items that were forgotten. That hardly covers the cost of time wasted in this store and on the phone for something so simple. Unfortunately for me, the materials I was after were for time sensitive projects for clients, so a return was out of the question.

The incompetence for pick up orders and the lack of understanding from, Walter and Juliet, the managers need to be addressed...

My experience at Michael’s is that they would not take my return due to the fact it was on clearance although I had my receipt and I was also told they have signs indicating that clearance is final sales. No they do not then I was told that it’s in small print well if it’s in small print, how do they expect people to see small print on there return policy! If Michael’s want to keep their customers happy they should take note from Other craft stores such as Hobby lobby, and Joann’s they do take clearance items back with a receipt within 30 days at the full price however you paid for your items! If it’s past 30 days or if you do not have your receipt, you will get a merchandise card at the lowest price if it has been marked down if not, you will get the full price on a merchandise card. Michaels need to also lower their prices like Hobby lobby and take away their coupon system. Michael should consider making their customers happy and not unhappy like all of the other craft stores with a return policy. It’s not fair if someone buys something and changes their mind they want to purchase something else that Michael’s could resell with no...

Michaels does not stand behind their workmanship. I had a large sports-related panoramic picture framed by Michaels a few years ago. A few weeks ago, we heard a loud crash and broken glass from our guest room. The framed picture had come apart at two of the corners, fell from the wall and left broken plate glass all over the bed, wall and floor. Luckily, no one was in the bed at the time or they would have been cut pretty bad. The picture itself suffered from nicks and tears. We took what remained of the frame and picture to Michaels in Cedar Park. They agreed to replace the frame, but we would have to fix the picture ourselves and cover the glass at $108!!! (They should have replaced the whole piece and covered the repair of the picture.) As you can see from the attached pictures, whoever put this frame together, neglected to insert the dog-bone shaped clips into the corner joints. All it took was time for the glue-only joint to fail. I've had $100's of frames done by Michaels. Are these going to fail too? I will never have another frame done by Michaels. You don't deserve the single star I was...