McAlister's Deli — Restaurant in Cedar Park

Dear owner of McAlister's of Cedar Park,

You have a serious issue with your store manager working the evening of Memorial Day. We ordered food via DoorDash. YOUR people neglected to include our sides in the bag. YOUR manager blamed DoorDash driver for not checking the order. This is not the behavior of a decent manager. First let me paint you a picture: I ask my friend to pick up McDonald's on the way to my house. I send her money via PayPal. When my friend gets here the French fries aren't in the bag. Who do I blame? MCDONALD'S. Guess what? Your manager agrees! If my friend or I were to go back to McDonald's not only would I get my fries, I would get an APOLOGY. They would not blame my friend for not checking the order first. If they're a good manager, they might even offer to remake the order so it would all be fresh and hot. Some managers would even offer a credit for your next visit. But NOT YOUR MANAGER. YOUR manager was more concerned about putting me in my place, how wrong I was, how right he was and telling me what he "could" do for me but wouldn't because he felt I was too mean. Then he tells me I am WASTING HIS TIME because he has CUSTOMERS to deal with. I explain that "I" am a customer and I was here first. He puts me on hold for longer than 30 minutes before disconnecting me without coming back on the line. I think your store needs to replace this manager with someone that can represent your business in a POSITIVE way rather than asserting his authority because someone decided to pin a badge to his chest. He needs to be taught that McAlister's Cedar Park is not his business but someone else's and his negative attitude will get more negative reviews like this one on YELP. I also plan to share it with my CP Women's Group, CP Women in Business Group, my own local business FB page as an example of how NOT to treat your customers. I am not expecting YOUR manager to apologize because he's not mature or intelligent enough to know he should. CP has plenty of restaurants to choose from and I don't have to choose yours. Jason's Deli is not too much farther if I'm feeling like a soup and salad. My question to you is whether you would like to keep my business or would you rather stand behind your extremely rude and incompetent manager. I'm open for discussion, just...

Went in with my wife earlier today around noon-ish. There was absolutely nobody in the place eating so in my opinion there was no reason for this type of mistake. We decided on the “pick 2” menu option. The “pick 2” is supposed to be $10.95. I got the jalapeño turkey sandwhich and she got the grilled chicken caesar wrap. We added a small side of Mac&Cheese. We got home and I saw that the total was $21.95. I only got half of my sandwhich and she got the full wrap but what? How is this possible? No way that was $10 worth of Mac and why would we be charged DOUBLE when I still only got half of my sandwich. Completely ruined my meal as I do not like to be cheated out of money, for a sandwich at that. I recognized the guy who took my order from our last trip to this place 6months ago so I know for a fact he’s been there long enough to know how to do this job correctly and I would have greatly appreciated him saying something about there being a $10 price difference in what we thought we were ordering but he seemed to have that nonchalant, “I don’t care” attitude. This place is overpriced and honestly it’s probably overrated as well. Will not be going back to this location, maybe not even going back to this business. Period. Thanks for taking my $20 for a half sandwich that’s 70% bread and a piece of lettuce wrapped in a tortilla. Also. It says pickle spear on the food ticket that was taped to the wrapper but lo and behold we did not get a pickle spear. Pathetic. (Guy can barely spell) I can only imagine how difficult this...

I usually love McAlisters, so I was really disappointed by the experience in this one.

First of all, every vacant table was dirty or had dirty dishes and trash on it. I also noticed that there was trash all over the floor of the front counter area. After waiting ages for the line of 2 people, we found the least dirty table, then waited over half an hour for two sandwiches and nachos. We noticed there was food sitting in the kitchen window, but the staff were too busy talking to each other to bring it out or clean tables. When our food finally did come out, it ranged from just okay to disgusting. The queso for the nachos was cold, looked like it had been sitting out all day, and was full of little white clumps. The sandwich was okay, but the sauce for it was watery. Everything was cold. I asked for new queso, and got another cup that was admittedly warmer, but just as gross as the first. At one point I overheard a staff member tell customers they were very short staffed, but there were 3 people working the front counter and at least 4-5 in the kitchen. That may be short staffed, but definitely not short enough to excuse the extremely slow service and filthy state of the dining room. Having worked in food service myself for years, I understand off days, but this was really unacceptable.

I was so excited to eat at McAlisters after not having been to one in quite a while, but after this experience I will definitely not...