Bruegger's Bagels — Restaurant in Cedar Rapids

January 21, 2025 11:54 AM, I placed an order to be picked up on January 25th, at 6 AM for a Women's event at my church. I arrived at the store about 5 minutes early and could see the store was dark, and one employee was working in the back of the restaurant that was lit. While I waited in my vehicle until it was time for the store to open, I noticed someone from the outside trying to open the door. It did not open. That person walked around the corner towards the back of the building. There was a black lock hanging on the door. Later I noticed the same person inside the store. I realized it was the same employee who took my order on January 21st. At 6:07 I had to call the store and ask when they were going to unlock the door, and that I had an order to pick up. At 6:10 I was let inside the store. My order was not ready. Neither employee said good morning. The dark haired employee was very aloof, The person cooking bagels was high strung. I understand there can be problems with equipment causing an order not to be filled. But there were absolutely no customer service skills. I asked the dark haired female employee a question about my order and she chose not to answer me at all. The four tubs of cream cheese weren't even ready. I did not get the bagels that I prepaid for. There were hardly any bagels to choose from. The shelf was pretty sparse. I prepaid my $43.20 order on the 21st. The cream cheese was put in the same bag as some of the bagels that were warm. by the time I reached the church the cream cheese was runny. I saw the dark haired employee carry an armful of bagels with her bare hands holding the bagels against the chest of her t-shirt. I regret prepaying and preordering. I drove from almost Fairfax. How very...

This place used to be great but when we went there today we got stale bagels and the egg was hard since we were going out of town we couldn't go back for a refund. She even sold us two half plain bagels as two whole bagels because she wanted to scam us.

The Bruggers in Coralville is a thousand times better and they have more then cheddar cheese. The wifi did not work and the cheese on the bagel was stale. The management was rude and crude and they refused to give us a reciet this location should be shut down. -Also the wifi is not free it supposed to be but the lady behind the counter would not help us connect.

I'm not...

My visit today was underwhelming. I got the pastrami sandwich today. They put butter on the outside of the bread and didn't hardly toast it at all. The girl literally grabbed a pinch of coleslaw to put on the sandwich. I had to ask for more and even then it didnt cover the samdwich. It said on the sign "all classic deli sandwiches come with a side of coleslaw". When she rang me up I pointed this out as she didn't give me one. She did grab it, but filled the cup less than half full of coleslaw and proceeded to charge me an extra $1.99 for it, which I didn't notice until I got to my car. Lame...