Firehouse Subs Cornerstone — Restaurant in Centerville

Empty. Two employees. I enter the store and stand in the center of the station knowing I will order the hook n ladder. As one customer finishing ordering another enters from the rear, walks up to the cashier and begins an order, cutting in front. His order procedes for an exhausting 8 minutes so at the 8 minute mark I just sit down at a table. Nobody greeted me or apologized for the unusual wait. Two more minutes pass and the youngsters are still not able to complete the order. Maybe he's ordering for 10 people, not sure because both teens were whispering? But situational awareness dictates the 2nd employee who is just waiting should talk to me, give me a clue to the situation and maybe ask if I only have a one sandwich order.

I sat down at a table when a couple entered from the rear and since I was treated as a ghost I knew they too would get served next since I was no longer at the counter.

Left the store empty handed and without being acknowledged. Placed an order at Chik-fil-a within 20 seconds and received my meal in 2 minutes. Twice the employees stop by the table to clear my trash and give me refills.

Love Firehouse subs over Subway and other sub shops but management needs to step up and train staff to be more like the neighbors.

31...

Firehouse subs or BiBi-bop, the predicament everyone comes to when they park in the parking lot of cornerstone. Me and my associate Brooks also ran into the predicament and we flipped a coin and landed on firehouse subs. When walking in we were quickly greeted with a welcome to firehouse and immediately felt welcomed and were comfortable ordering our food. The menu was easy to read and I ordered the club on the sub with wheat bread and no mayo. I wasn’t disappointed at all with my sub and was extremely satisfied (10/10 sub). The pickle also didn’t disappoint and It complimented the sub well. Although I didn’t order any chips I was pleased to see a wide variety of chips. Now for the cleanliness. When I sat down I found my self cleaning off the crumbs from the morning rush and the floor was noticeably dirty from afar. Meaning I would have appreciated to see an employee notice this but although it was dirty my overall experience wasn’t too impacted by this and if I could I would have given this place a 4.5 / 5 star rating but I can only choose from 4 and 5 stars. In conclusion Firehouse subs vs Bibi-Bop the battle of the better restaurant will continue. The answer is for you to decide. -AJ...

Three of us walked in the back door not one word spoken to us. They saw us but said nothing. We stood there and waited. They still said nothing. We waited a couple more minutes. They still said nothing. Another couple walks in the door and they are greeted and welcomed that’s the front door. They still spoke to us not at all. Another minute or two somebody else walks in the front door, they are greeted and welcomed in. We still were not acknowledged. They kept doing their thing behind the counter. Not one word spoken to us still. We’ve been there for over five minutes, just standing awkwardly standing there. Not spoken to one time. Not even sorry for the wait will be with you in a second. Absolutely nothing…

They did finally take someone’s order after we decided to walk out.

Absolutely horrendous service. Management needs to be notified and if this doesn’t get through to management, I’ll try again because they will find out.

And just for the record, there was no one else in line besides us. There were two people sitting down dining in. So I am quite assuming they were doing online orders and ignoring the people inside their establishment....