Starbucks — Restaurant in Centralia

Let me 1st say that I’ve always been a Starbucks lover & have great rapport with many staff members at OTHER nearby locations. However THIS location, Centralia WA, has always been a bad experience for me! I get pushback when I ask for my drink to be made as ordered in the app, I get pushback when I ask for a certain # of scoops of the fruit inclusions. The odd thing is that I’m never asking for more than what was ordered & charged for yet the staff acts like I’m asking for a gold bar for free & treats me like a petulant child when I try to request that they please just make a the beverages as I ordered it. They also act as if the extras I ask for (and PAY for) are coming out of their own checks! I’m not asking for anything free, I just want what I ordered how I ordered it without being given a hard time about it! It’s almost every single visit!

My experience has been that When I pick up beverages for other people in my family who have their own account there is never an issue with their drinks and it’s always customized to the max, I only ever get pushback when it’s MY mobile order!

In a rural setting there aren’t many options of going to another location & I don’t feel like I should HAVE to go somewhere else just to get my Starbucks beverages made as ordered & paid for! My request is NOT unreasonable yet I’m treated like a Nuisance every time I place an order at THIS location! Chehalis & a Grand Mound have far superior customer service & have never had a negative experience at either of them. The opposite is true of this,...

Me and my husband ordered two blended drinks and they were so thick and they didn’t fill the cup when we both took a drink they just tasted like ice and almond milk we asked nicely if they could remake them and it seemed to bother the girl to remake them when we got the remade drinks they were so runny and weak with flavor of coffee and still no pistachio flavor we just gave up cause we already left we couldn’t drink them im just confused cause I thought Starbucks measured all there drinks so they would always taste the same I just don’t get what is happening anymore been a Starbucks customer for over 15 years and it seems like we get more bad drinks then good drinks lately maybe it’s time to stop drinking Starbucks and try other coffee somewhere else I hate spending over $15 on drinks for them not to taste good or can’t drink them I have given Starbucks thousands I mean thousands of dollars and for it to end cause the drinks can’t be made right it’s not the same anymore the people they hire seem just be there for A paycheck not for the...

Don’t be lazy when you’re making people’s Drinks! Last week I ordered my usual matcha Frappuccino with and extra scoop of matcha & two pumps of white mocha… the matcha was thrown on the top of my whipped rather than mixed in… it literally looked like someone dropped it onto my frappe.. if you know Matcha you know it doesn’t mix cold it just clumps. Today, I decided to order the same drink (always venti) the lady took my order twice, I said Venti… I get to the window and she’s handing me a grande matcha frappe in the lightest shade of green possible! (At this point it’s now a vanilla bean) It’s clear that someone is not paying attention to what they’re doing when they’re putting the drinks together... I came home and had to make matcha then add it to my drink just to make it taste as it should have when I ordered it. Plus I paid 7$ for a grande when I should have been paying the 7$ for the venti. First picture is how they gave it to me & second one is when I added the...