Starbucks — Restaurant in Champlin

Not sure if she was the manager or team lead but the middle aged white woman (name started with a T but looked intentionally indecipherable) is a really bad fit for customer facing roles.

I ordered a frozen refresher, sandwich and Danish. She gave me an iced refresher, I immediately told her that wasn't what I ordered and instead of correcting the issue she snapped that I had ordered it "blended" which "wasn't an available option" for the refresher so she just ignored the word instead of asking for clarification. When I asked what the proper term for a blended ice refresher was, she said "frozen and it costs more so I can't remake it." Obviously this was a lie, why would Starbucks charge more for running something through a blender for a few seconds? But I was with my daughter so I didn't argue I just shrugged drank the drink and waited on my Danish... And waited... And waited... The rest of our food had come, so I asked for an update and was told by the same lady with a straight face "You didn't order a Danish..." At this point I honestly thought I was losing my mind or being pranked or something... I gave a half hearted argument and reached for my receipt only to realize she'd never given it to me.

The Danish was for my daughter so I was forced to repurchase to keep her happy. She ran my card, stares me down while I answered the tip question then when she turned to warm my food I saw my original receipt along with several others hanging out of her printer. I grabbed it and sure enough I had ordered the Danish the first time... Why she didn't want to give it to me I'll never know.

The absurdity of the situation, the complete disregard for customer service and satisfaction from a member of MANAGEMENT at Starbucks of places, a business that charges $6 for a half cup of lemonade...

You've lost a family of customers for life because there's no way I'll ever trust a corporation that encourages a culture like this among...

So I placed an order for two drinks at this location using the pick up feature through the Starbucks app. As someone who travels across the country and lives where Starbucks HQ is I get to experience a lot of the product launches. As well as a lot of the new products. I was in Seattle when this feature was first rolled out. Yes sometimes people can come in and grab the wrong drink. Stuff happens.

But, this is the first time where I have used the above feature and been accosted by a customer and the staff for walking up the counter and grabbing the drinks I paid for already. As someone with a disability based around communication I really like this feature because I can avoid novel social situations. I thought it was extremely inappropriate and a poor customer experience for the staff to tell me I had to ask and wait to be called for my pick up order. When that is the opposite function of the service.

I also had a customer decide she needed to police my behavior. Well that was inappropriate and the staff at the time listened to this belidgerent customer instead of the customer who was in the right about this customer service feature on the app.

To be frank, this is exactly why Minnesota keeps getting put in the news. This store decides to make it's own rules and norms up for this location. What would have happened if I wasn't a white male? Would I have had the cops called on me. Idk but all I know is you do not need help from customers who do not understand the app based customer features and also the business concept Starbucks is deploying through their app.

Last thing, follow the rules that your company outlines for you don't make up your own interpretation and quit making the customer feel wrong because they didn't follow your rules versus the actual...

I was just here today on Mother’s Day 2018 around 12pm and they don’t have gluten free bagels. Since I’m on a gluten free diet and I can’t have dairy, I’m not able to have any bagels and croissants. Lizzie took my order but I only got a black tea. I told her I was on a gluten-free diet and trying to avoid dairy, and she understood (KINDA) but said that you guys were all out of gluten-free bread and that I could get like a egg biscuit or whatever those are called that has cheese on it And she could take the cheese off and the bread off but it wouldn’t be gluten-free either way. I know it doesn’t make any sense on my end but I feel like corporate has to do something about this and get more gluten-free bread and make croissant’s without butter in them for us lactose intolerant gluten-free people. Oh yeah by the way Lizzie never said sorry about the inconvenience. If I knew someone who was lactose intolerant and gluten-free but we didn’t have any of that, I would’ve apologized for the inconvenience but she never even apologized which frustrates me. Now I know why I don’t go to to Starbucks a lot anymore. Come on corporate and management if you Have a customer like me being lactose intolerant and gluten-free there should be more gluten-free bread and dairy free options. I know this is Starbucks and everything but come on. I’m sorry to have to say this but you have lost a customer (aka me). I know you don’t care but you should. Until you guys get dairy free optioned and gluten free optioned bagels sandwiches and so on, I will never return until that happens if I feel like coming back that is. I really hope you see this comment management and...