Pastries 'N' Chaat — Restaurant in Chandler

Let me start my review by saying i spent close to $500(even more - i literally calculated from my bank a/c just for this) in the past couple of months here. Me and my friend are that frequent to this place! And this is what happened to us the other day!! We went to this restaurant to redeem our offer of buy 2, get 1 biryani free, and when asked the front desk person (THE TALL RUDE GUY), he said even though the offer says 3rd biryani is free, its only a max of $10 off (even if all the 3 biryani's cost 12.99 each), I just said, then you should have mentioned $10 off instead of 3rd biryani free.. that's it and we were about to order anyway... saying that was my SIN!! This guy started saying "BE GRATEFUL WE ARE GIVING THAT DISCOUNT OF $10 OFF INSTEAD OF COMPLAINING" - I mean, seriously !!? Then I asked, are you giving a donation to us? His reply was "We are giving these discounts to attract customers, so BE GRATEFUL THAT YOU ARE GETTING THAT $10 OFF WHICH IS ALMOST 50% OFF INSTEAD OF ASKING ABOUT IT"!!! I was so shocked with his behavior that I said I am done and we immediately walked out of this restaurant.. seriously?? this is how you treat your customers?? When we met the owner once, he was really nice, we wanted to talk to him directly to tell about this incident!! With this guy there, I AM NEVER GOING THERE AGAIN!!! YOU LOST A CUSTOMER WHO SO FREQUENTLY VISITED YOUR RESTAURANT, AND TILL NOW, I WAS SUGGESTING MY FRIENDS TO GO OVER THERE, NOW DO YOU THINK I AM EVER GONNA RECOMMEND TO ANYONE? Really "WOW" for the...

Good food good restaurant but the worst employees you can find out there’s no customer service skills at all. I ordered the food for my parents anniversary party .. I called them a day ahead and I ordered a eggless cake and a Paneer 65.. They took down. My order and then I went the next day to pick up my order and instead making me paneer 65 he made me chicken 65 and I am vegetarian I ask him that I ordered a paneer 65 he said no you ordered chicken 65 and this is what you have a take because I cannot change it I told him I never ate a chicken in my life why should I take a chicken and why would I order a chicken I’m a vegetarian but he won’t listen to me he was just arguing with me without providing any customer service then I had to make a big deal and loud my voice so everybody can hear it and finally One employee from inside came outside And said they will fix it But at that time he was too late. By the time I was leaving the restaurant this employee on the register who took the order said do not come back here .I will be going to my lawyer and filing a lawsuit...

1. the concept of customer service is lost to this place. No greeting… no small talk.. straight to the order.. the order wasn’t even explained (was our first time here)

2. place is tiny which is not an issue but it’s dirty. Tables were dirty so had to sit in a corner while the whole place was empty… there is only one trash bin with dirty used dishes on top… No AC (it’s 104 outside🤯)

3. while some may argue that the above points are not as important as food, let me say this - food is the worst. Ordered vada Pav… vada was half cooked and Pav was dry and hard on one side … bhel puri was basic … taking a pastry home and keeping my fingers crossed

4. Plz answer this - we were told while placing the order that they have a buy 2 get one free on chaat items. So we asked if that was the deal every Wednesday and the response was - no…it depends… Umm on what???? Do u make up discounts on spot? Do u give free stuff if u have food remaining in the back?? Is it for first time customers(we didn’t tell them we were)??

5. why is this place so pricy? That vada Pav was definitely...