Chick-fil-A — Restaurant in Charlotte

I used to work here not to long ago. I just want to say how it's not the greatest place to eat. People there use their phones and don't change their gloves, and proceed to make peoples orders. This one guy dropped his phone in the milk wash and continued breading the chicken with it. We have directors bagging fries with no gloves on. don't get me started with the salads, the lettuce is so dirty filled with bugs and dirt. the lettuce and tomato patties that we make are sooo dirty as well. Every sauce packet that falls on the ground, we have to put it back in the containers or in the next bag that needs that sauce. (keep in mind if you have fries, the dirty sauce is touching it). when there is frozen chicken we would thaw it out in the mop sink. Also in some few occasions when it was time to close, but still had people ordering, and there was not enough food we would get the old frozen cooked chicken and just heat it up in the microwave.

Good afternoon Justin,

The reason for this email is just to get a little bit of clarification as to why I was fired on Saturday, July 15. All I was told, was that I was being fired because I switched my schedule. I personally feel like there should’ve been a better reason than that, because everyone now is changing their schedule. Where’s the justification?

Honestly, I’ve worked really hard at Chick-fil-a. The leaders there know that they can count on me with anything. We have a couple of people that complain and complain about doing certain things at work. The more they complain the more they make me do their work. Why?, because “They will complain and be slow, but you you might complain, but you still get everything done”. When we are down people, I volunteer to close both primary and secondary so the leader can complete whatever they need to do, to get done. Most of the time I am the first one to be done at closing, and if I see anyone struggling, I am the first help. There isn’t a person there that can say I’ve never helped out.

I’ve had so many reasons to leave Chick-fil-a. For the disrespect I was receiving, for directors treating me unfairly and targeting me. When all I did was trying to behave in the same manners as others to prevent that from happening. Not only me, but no employee should feel that they are being mistreated dependent on circumstances outside of the workplace. I know I’ve had my disagreements with Sarah but we talked it out and we came to an understanding. With the standard of professional performance that Chick-fil-a is known to uphold, I was expecting and hoping for a change in the way we were treated as employees by the directors.

The purpose of me changing my schedule in the first place was because I wasn’t approved for overtime. I need/needed to create a schedule between Chick-fil-a and my other job to find the most beneficial way to provide income for myself. I was willing to change my schedule back to the way it was at the beginning, but that wasn’t an option anymore. I myself, am very hurt and disappointed, that after all the hard work I put in, I never felt fully appreciated by the directors as a whole. I was looked over on many separate occasions, and I know it had nothing to do with my work ethic or performance.

I appreciate the opportunity you gave me working for you and at Chick-fil-a. I wish things would've ended differently. Can you give me any insight of anything I could’ve done better as an employee? That would be very much appreciated.

I really hope you...

Maybe instead of people calling corporate to complain about wait times or food problems, we should be calling about the children standing outside in the freezing cold, blistering heat or pouring rain. I have had a few bad encounters at this location over the years and this was my final straw. I had a child (and by child I mean a 16 year old max) so cold this winter taking my order that her hands were too frozen to click the ipad screen, and when I asked why they where outside, she just kinda shrugged it off and subtly said they don’t let us use the microphone. When I finally got to the window, I asked for a manager and was told that they get swapped often, but not often enough if she was literally freezing. I’ve seen employees standing in pouring rain taking orders and in 100 degree heat with no shade and no fans anywhere close to where their management had them taking orders, while the manager stood at the end pretending to direct traffic. If it’s 100 degrees outside could you imagine the heat coming off cars and hot cement? I would love to compare their regulations alongside OSHA Worker Safety Laws. This restaurant claims to hold Christian morals and family values but clearly they value profit over employee wellbeing. I have lived in this area for years and the turnover rate just keeps getting worse, in 2022-3 range I knew employees by name and they knew my order now I don’t recognize anyone, and I respect them for leaving. Last but in my opinion worse situation of all, I watched during lunch hour a grown man, brown hair larger man with colored shirt tear apart a group of young employees passing food out to cars, these are children, you are a grown man working at a fast food restaurant. I truly believe that if the owner of this store was around to see the way his employees are treated, he would be ashamed, or maybe he is around and if so, shame on you. This restaurant’s management has gone down hill fast, new changes to the restaurant in hopes to make more money but clearly that’s...

11.23.2024 Update: it does appear that the layout has changed a bit. The tables are better situated, there are more of them set in a more communal way. The service was faster although still not up to Chick-fil-A standards (we had to go back up twice for corrections to our order and waited behind two other families who were also missing food). The craziest thing about this location is the parking lot, why is an entire section blocked off at 7 at night? It's not for drive-thru orders, it's not for VIP parking, they literally have cones in every single parking lot space. So you force the dining in people to park on the outer edges? It's bizarre.

Bottom line - it was so much better before the remodel and has only slightly improved over the last 9 months.

(9 months ago- I haven't been to this location since before the remodel. I prefer the old indoor layout. This layout seems highly inefficient. The tables are spaced out too broadly, and there are too many two people tables. There were also far too many employees walking around chit chatting. The service was not up to what I would consider Chick-fil-A standards considering there was one cashier for a line of people (but I think partly that was due to the inefficient layout of the new counter). And you have to ask for sauce even if you're dining in? For whatever reason, people were mopping the entire restaurant just after the normal lunch hour so everybody had to walk through it. I went to the bathroom (which is also highly inefficient, two stalls and only one sink for such a big restaurant), and as I was washing my hands, an employee came out of the other stall and started to leave. She then saw me and waited until I left. I hope she washed her hands.

I don't see me dining in this restaurant again. I'm not even sure I would go through the drive-thru. Might just make the extra effort to head up to Cotswold and see...