I try not to post about restaurants too often but in this case I will. This place has gone down hill so fast in the last half year that it’s shocking they are still open.
I used to come here specifically for the coffee. Anytime I travel out of Charlotte I got coffee here.
3 weeks ago I was here I noticed the barista not tamping the puck down and also noticed that no one was paying attention to how hot the milk was getting. Mince came so hot it was out impossible to drink. And when the milk is burnt so is the coffee.
This week I specifically asked for it to be warm not lava hot. I watch as the barista flattened the coffee grounds but did not compact the puck. Then watched as the milk went past boiling point and into gurgling burn mode.
She poured my cup. And I got burned. This time I turned back and asked for a manager telling her this coffee shop, that was literally the best in the airport had really lost what they were about. No longer caring about how they made the coffee just boiling over pouring and go. If I wanted a burnt tasting crap coffee I would have gone to the major chain that has 3 locations at this airport.
I told her that I asked for a warm latte and the team took back my cup. Instead of re making it the barista told the till person to pour half of it out and put cold milk over it. ( when I saw this I now knew this place had gone down the toilet ). No person who makes a latte would ever do this. So I asked for the manager.
I watched her make the coffee again not tamping and at least she put her hand on the steam mug and knew when it was ready. I told her my concern about the location and she was extremely receptive and professional so I give her that. She re made the latte and agin this one was not burnt. Again great way to fix this issue.
Then I went onto here to see the last 6 months worth of bad and terrible reviews. Either management don’t know or don’t care or both. Or ownership doesn’t look at this and doesn’t care.
I used to ritually go to this place for good coffee now I watch the barista making others drinks which will tell me if I should...
Read moreI have had a long flight, from Europe to CLT, south Carolina. Along the way, I encountered from inconsiderate Europeans to rude Americans. When I was resting here waiting for my flight, I experienced a rude attitude from the old back man who acts as the manager of the bar at that time. First off, a cold brew costs 5 dollars? Ok. When I was sitting there, I put my backpack in one of the seats nearby. We all do that when there are empty seats around us. And the common sense, when you need such a seat, ask, and ask nicely. Just proper etiquette. I was having earbuds on in order to concentrate. A man wanted the seat of which my backpack was occupied. He didn't tap on my shoulder; he didn't try to attract my attention. But no, the old man manager stepped in and attracted my attention with: "mam, put your backpack down so that man can sit". I am sorry, where's your "please"? I thought the south has etiquette, or that's just trash to you? It's not what you ask for; it's how you ask for it. The last time I checked, I'm a professional woman and your customer, not your child. This man, that old, and still doesn't know...
Read moreGreat service, and very good coffee! I was so pleased with the vanilla oat milk latte that the gentleman behind the counter made for me. He knew exactly what I wanted. It's funny because all I asked was, "Do you have any specialty coffee drinks?" It's just that the coffee menu seemed very basic. He knew where I was going with that.
Then he proceeded to make my latte after asking if I like vanilla. I trusted him completely. I didn't even mention that I like oat milk. It was so intuitive. The latte was perfect! They serve Counter Culture which is a local Durham coffee roaster. I can totally see why there is a long line during the early morning hours. I missed getting that good cup of coffee the first time I passed through the airport on my way to Montgomery. I didn't make that mistake on the way back to Tampa.
What is so cool about this place is the sitting and working area. It's so comfortable and hip, with cool music. It's a coffee shop during the day, and a bar at night that serves cocktails. It's a great stop in...
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