Visitor Info Center - Charlotte Douglas International Airport Baggage Claim — Attraction in Charlotte

At Gate C9, you can find the American Airlines information center, where you can resolve issues related to boarding gates, luggage, or delayed or missed flights. You'll also find several dining options, including various casual restaurants and fast food outlets like Dunkin' and Starbucks, providing multiple choices for food and drinks.

Not just in Terminal C, but in every other terminal, there is a large crowd in the walkways, food stalls, and at the gates. It’s important to plan for an extra hour if you have a connecting flight; otherwise, you might miss your flight, especially when traveling with kids, elderly passengers, or individuals with disabilities. This airport can feel as congested as Chicago's.

I generally choose Charlotte Airport as a last option for...

The baggage claim numbers on your boarding pass when you arrive do not match the baggage claim area you're actually supposed to be at. The employee in the claim area were helpful, but tons of people are walking around baggage claim areas irritated because there is no clear signage to direct people to the correct claim area. I understand yall have construction going on, but this should be a simple fix and yall need to...

I’m a frequent traveler and avoid checking bags back to Charlotte as much as possible because the baggage claim is consistently the slowest I’ve experienced. With the years for construction at the airport you’d think they’d figure out how to make the process more efficient. I’ve been waiting for more than an hour for bags - the last leg was a small United flight from DC. This is embarrassing for our city! Do...