First in Flight Bar — Restaurant in Charlotte

This is an amazing story about employee, Carlos Burress, who works at the Charlotte Douglas Airport location. It is evident that Carlos has great empathy for others and goes to great lengths to assist anyone who needs help and I was no exception: So, I was heading to a Memorial Service for someone I lost very dear to me. As I'm boarding the plane my name was called on the loud speaker where I was told that my ID was in another location. Yikes! More Bad news - If I went back to get the ID, I would miss my flight so I asked American airlines if I could travel without ID and lo and behold everybody - you can! (that's another story. lol). Anyway, so I'm totally freaked out that a random person has my ID but I was assured the airport would mail it to me. Cool beans, right? Uhhh, not at all...imagine my surprise when I get a FB chat from this random man stating that I dropped my ID at the Sushi Bar. I was like, okaaay... "who is Carlos and his FB profile does not show he works for TSA." :-) So...long story short, I discover that a) Carlos called the airport security dozens of times until he got through to them about contacting me; b) because the Sushi Bar was next to my gate, he made sure he heard them call my name before he let them off the phone (awesome!) and; c) he offers to bring my ID to a central location and we spent a hectic week working through our schedules to connect. When I met this extraordinary man, I asked why he would do such a thing for a stranger? He said, "I know what it's like to lose your ID and I don't want anyone to experience that." And in case you all think he did that for a pretty girl...nope! He does this for EVERY person that has left any identifying information. He's been told he goes too far, but to him it's the right thing to do. Maybe Carlos is an angel, I dunno. But it's obvious he cares deeply for others...Emma Gonzalez is his Manager and he thinks the world of her and says she is a great Manager! So fruit does not fall far from the tree at this Sushi Bar!! Thanks again, Carlos. Please do something for this...

My family & I were traveling back home, my mom & I got a drink, and decided to sit at one of the many open tables they had. We are a family of 5, but there was nearly no one else sitting at any of the tables. I can only assume that the staff became irritated because we sat at the table for an extended period of time, maybe an hour & a half, to which I was going to buy another drink, but when I get to the counter to purchase it, I catch the tail end of the conversation between the bartender and the server. The server had went around to all the tables placing menus down, but slammed them down on the table between myself and my family members in a very rude manner, and the conversation I overheard was about how “if they let one family do it, then it becomes a problem” in reference to us sitting at the tables for an extended period. I asked to speak with a manager, which they told me one was not available, and was not on shift yet, but asked if they could help. I explained to them how rude the server was who put the menus down, and also how rude it was of them to stand at the bar talking mess about our family, despite them having a mostly empty bar area/tables as is. We were not stopping anyone from sitting down, the entire time we were sitting there, they barely had even 10 customers walk up, and sit down, on a very busy airport Saturday. I can easily see why they get no customers when that was the representation of their workers. The overall situation left a very bad taste, and there was no manager to even speak with. Horrible experience, and at least for the workers who were there, very poor customer skills. There was a younger black woman with locks, and an older white woman, maybe Hispanic with black hair in a ponytail. I’ve been in the service industry for over ten years, and I’ve never treated anyone like that, regardless of me being irritated with them. Friendly service and communication would have simply solved it, but clearly that is not something they are...

This review is given in the sense that you already expect to pay higher prices in airports.

Initial sit-down service took a bit to get recognized, but I think it was shift change right when we sat. After we were acknowledged, service was prompt and attentive.

Wife and I ordered some adult beverages (double whiskey and glass of rose). Beverage selection is diverse enough you can find some options, but you won't find a full bar spread.

For the sushi/nigiri, you had the main staples you'd expect and then some really unique/interesting twists that will likely be the first to encounter. We ordered a bit of both (salmon nigiri, philly-type roll, unique spicey wasabi crunch roll, and the "fish and chips" appetizer [spicey tuna/salmon in tortilla chip bowls]) and enjoyed it all. Would recommend asking for spicy/non-spicy rolls to be plated separately, otherwise the rolls all come on the same plate and can get a bit crossed in sauce/toppings.

The few times we've had food at the airport, this has been the most enjoyable meal so far, with exceptional service compared to other experiences we have had in the past at...