Dunkin' — Restaurant in Charlotte

I have visited this location 3 times since relocating. I never had an issue with this business until I visited this location. My 1st encounter was last Friday 8/11. The person in drive thru was not nice taking the order at all. I continued on with my order because I had not had dd in years. When I did get my food my croissant was thrown together and was falling apart and the croissant was hard. I did not make a complaint at all, I let it be but when I came the 2nd time on yesterday 8/14 it was a repeat of what happened on Friday. The only difference was my hasbrowns was extremely hard but the croissant was thrown together yet again and was hard. The only thing I consumed was my coffee. I called numerous times and was not able to get anyone over the phone. 3rd time was today 8/15. My croissant was not thrown together today, but it was hard(not as hard as the ones from last Friday and yesterday). The hash browns was better but the lady on the speaker was not customer friendly nor was the lady at the window. I asked for mayo when ordering yesterday (still didn’t receive) and today twice. I think the lady was being funny because she gave me wayyy to many mayo packs for one croissant. I then proceeded to ask her for a cup of ice and because I asked for mayo pack the lady told her no she would have to charge me for a cup of ice. When I submitted my payment nor was the ice charged and the lady at the window just handed me my food w/o saying anything. Same young lady from yesterday. Now on yesterday they left out my hash browns and the young lady looked at me like I was lying. I begin to show her my bag and she just turned away and yelled At someone that I’m missing my hash browns and then came back to the window and handed them to me w/o putting my them in a bag and w/o saying anything. Today was my last day coming to this establishment with all the...

Can you guys please get the light skinned girl with the scowl that took over today at 7:15am off the drive thru window? I have never met anyone with ZERO customer service skills. She doesn’t ever say anything when you pull up not “how you’re doing” no “it’s this much” or tell you how much it is - just sticks her hand out for your money or card and never says thank you at all. She hands your food back to you with out saying anything and doesn’t even say good bye or have a nice day. But she does speak to her co workers so I know she’s not mute. She has done that the past few times when I pull up so I’m going to stop going there. I thought she first did it the first time I saw her because she was new and nervous, but she’s done it past few times - so it’s just how she is. Everyone else there is amazing. The guys are super cheerful and friendly - the awesome ladies with the colored hair are all nice. Except her. Please have her do storage or stocking - because she has horrible horrible customer service skills like zero. This is a service industry and she is at the fore front of your store and reputation, please have a chat with the lady. Thanks so much - love all you guys there except her, she is so cold and rude...

Editing 1/31 to update as there must have been major turnover as they are no longer able to handle the business that comes in a timely manner on 1/29 handed me a hot tea with the lid barely on making the tea explode as it swapped hands getting all over me and my car and on 1/30- lines completely wrapped around the building and 5+ deep INTO the road itself cars completely blocking entrance to even park and walk in. I order and pay on the app and pick up 3-5 times a week- I pay before I drive to the location, so I was unable to get my coffee yesterday even though it was paid for because it was not safe to wait in a stopped line on THAT ROAD with kids in the car and how the cars fly on that road….. I went today 1/31 I tried to ask what to do about yesterdays order- and they refused to answer and had me sit there wasting my time and my money after waiting for quite a while with no one even addressing it I left. Very disappointed in the extremely downhill turn this location is taking

Amazing staff amazing location handle non stop lines as fast as most Dunkin’s can handle 2 cars they know what they are doing and get you in and...