Opera Carolina — Attraction in Charlotte

Hate to do this, because the one performance we saw (La Traviata in 2022) was excellent - but the customer service is horrific.

It is impossible to reach anyone on the phone, whether to buy a season ticket (something you can only do by phone for some reason), or deal with an existing ticket.

Earlier this year, my wife came down with Covid the morning before a performance and NO ONE could be reached to arrange an exchange for a different performance.

I researched two email addresses of Opera staff, but neither one bothered to respond to my email.

I feel sorry for the artists and backstage crew who work so hard to put on excellent performances, only to lose attendance because it's so difficult to deal with the process of...

We were really looking forward to seeing Porgy & Bess, tonight, Tuesday, 01/24. Imagine our disappointment when Summertime, the opening song that 90% of us KNOW, was incomprehensible. As it turned out, almost ALL of the female voices were SO high that you could not understand the words. Not to mention the fact that the orchestra played over everyone’s voice but Porgy. We felt bad for the performers who undoubtedly worked hard preparing for the show. Someone, a Director, an Arranger, SOMEONE took this troupe down the...

Customer service is difficult to reach. I purchased a 3 show season pass. They cancelled one of the shows months ago and I have not been able to reach anyone about getting a refund. It’s looking like my only recourse is to dispute the charges with my bank. If you decide to make a purchase you may wish to buy each ticket individually and I would not use cash or its...