Dunkin' — Restaurant in Charlotte

I don’t understand why I keep coming back to Dunkin’. The employees don’t care about the customers. I placed an online order at 8:22 and my husband went to go pick it up. They didn’t have sweet tea and they stated they couldn’t give me a refund and told me to go on line to get it. ( which me and my husband go to dunkin almost every other day and never heard of that before) which is fine. But everyone working tonight about 4 of the employees decided to come look at my husband and I’m pretty sure it’s because the one helping had something smart to say. Because none of them could help so what was the reason of you looking at my husband and smirking ? Like I don’t understand these young adults that have no respect for anyone. Took so long to get my husband’s coffee he no longer wanted it. Why should we get backlash and attitude when the store didn’t have what I ( the customer) requested? Like it’s so disrespectful to me and my husband because we LOVE DUNKIN but we definitely will be trying to find a new coffee place. Because it’s too much and I’m spending my money with a team or company that obviously doesn’t care about their customers. If I did this foolishness at my job I...

I always have issues when going to this Dunkin’ Donuts. Three different times they have forgotten something in my bag and I have just let it go because I know how stressful food service is. Today though I simply could not let it go because of how rude this young lady was when I went in there. Again, usually I do not put up a fight with fast food workers because I myself have been there. The order was repeated several times through the drive through but they still had forgotten to put my daughters plain bagel in the bag and also forgot to hand me her tea, that was already paid for. When I asked her can she just give us my daughters bagel she was very rude and wanted to go back and forth with me. I did not engage in the back and forth with her because there were others that needed to be served. I am big on great customer service and what she displayed was nothing of the sort. It was so unpleasing that I made it my business to call and get her name after I got home so that I can contact the corporate office about her. Messing with peoples livelihood is something I NEVER do. Todays encounter with the young lady, Shakayla Robertson, was enough for me to take things further than...

Typically this Dunkin is pretty good, but clearly it’s gone downhill. I placed a mobile order.. when I went to pick up I was told the items I ordered were not available. I asked them to just cancel it & was told they couldn’t do that and I’d have to do it myself via the app. I go to the app & see zero options for cancellation so I asked that they show me when I drive around. They said we cant help you with the app. SO, you don’t have what I ordered, you can’t cancel/refund my order (because I have to? Strange) AND you cannot or do not know how to show a customer how to do that? Terrible customer service. At this point they asked if I wanted anything else… I chose two other alternative items. When I got to the window the young girl did not say thank you, apologize or any of the above. Just handed me the bag and looked at me. Poor thing; that must’ve made her feel big. To top everything off, it wasn’t even the correct items in the bag….. Save your time and money. This location has about two brain cells working collectively to run the...