Fuel Pizza — Restaurant in Charlotte

This concerns the south boulevard location in Charlotte: My fiancé and I eat at fuel pizza regularly; which is why this experience was so unfortunate. We went with my sister and niece, ordered 3 slices of pizza, 1 salad, and 2 garlic knots. We then waited for 40 minutes, while everyone around us (even multiple people that were behind us in line) received their meals. Note: the restaurant wasn’t very busy (there were maybe 10 tables total in the building filled). Maddi (my fiancé) then approached the cashier to ask about our meal, he turned around without speaking to her, went to check the ticket, and then JUST started working on it. It had been sitting there untouched the entire time. He never responded or apologized so, we decided to ask for a refund and leave. We approached the cashier again to ask for a refund for both our orders and once again he turned around and walked away without responding. He then came back with I’m assuming a manager, but honestly I’m uncertain because she never spoke to us either, who then gave us our money back, without asking what was wrong or apologizing. I understand if the place was understaffed or busy, that we should have to wait. Bur neither seemed to be the case and the real issue I take with the service, is that no one spoke a word to us the whole process. I’m not sure why we were singled out as the only customers to not receive service, or if we just lay unforgotten. I am aware that I am in a same sex relationship and that that can upset people, but I’m not even sure if that was the case here. The entire staff just seemed like they couldn’t be bothered to acknowledge us at all. And if it’s just one member of staff, that’s one person having an off day and is forgivable. I do apologize for the long-windedness of this message and I do not think I need service with a smile or even a thank you if the service is sufficient; I just felt like these employees failed in both regards and I just wanted someone else to be aware of the...

First, let me just make it clear that I'm a real stickler on customer service. This place never ceases to amaze me! I placed an order for delivery and I asked for Parmesan, crushed red peppers, and marinara sauce to come with it. The delivery driver showed up with only blue cheese dressing, which I had also asked for. I asked him about the other condiments and he offered to pick them up and return to deliver them but I told him not to worry about it because I was hungry. I then went inside and called the restaurant just to bring to their attention that they failed at customer service this time. They offered to bring the condiments out again but I declined the offer. I was simply too hungry to wait but I wanted to bring it to someone's attention. I immediately thought of going online to do a bad review, but I thought "No, I'll give them a second chance. They usually provide great customer service but they were just really busy and slipped this time." Less than ten minutes later, and after my pizza was eaten, I heard a knock on my door. It was a different delivery guy there to bring me the condiments they left out. I was absolutely amazed!!! I could do nothing but smile and say "thank you". He apologized and went about his way. Even though I couldn't enjoy my pizza with the requested condiments like my taste buds wanted, they still came through like normal. I literally wanted to cry! (That's how serious I am about customer service!) I immediately came online to write this review and I definitely recommend Fuel Pizza to anyone, anytime! The pizza is the best in town and the service is outstanding! I actually want to work there and be a part if their team just for that alone, and I don't know anything about making a pizza. That's Fuel! You came through once again and I'm definitely a proud and loyal...

Pizza was good the customer service was not I came in with 4 people we all ordered at the same time I got my pizza but not my wings I asked an employee about the wings he said they're coming out 5 minutes go by no wings I asked another employee he he asked for my receipt I told home I didn't get one but I played with my cash card so what did I pay $23 for he say I don't know OK well how much is the pizza he says I don't know and points to the menu so I turn the the other employee to ask him employee says he wouldn't know he started after me OK get me someone who does manager ask me to come to the register he says I don't see any wings I ask why didn't anyone say anything he says I was researching it I ask again why didn't anyone say anything that's bad customer service manager with an attitude say well how I tell him you knew something was wrong but didn't communicate with the customer (me) he tells me that's not bad service I looked it up for you I say yes you did but left me in the dark my group has been gone for 20 minutes now my time is important just like yours he cuts me off and says are you gonna let me talk if not I'm going to have to ask you to leave I respond no I'm leaving I'll make sure to write a review but not one time did you apologize for the mixup or inconvenience he gives me a look and picks up the phone to call the police in this case the manager put his pride above the customers satisfaction this is enough to make me not want to come back but I give credit to the first employee as I was leaving he says that was wrong I apologize for him talking about the manager I thanked him but the damage was...