Papa Johns Pizza — Restaurant in Charlotte

if I am teacher and if I wanted to grade all the papa john restaurants, this store will get a Z or Z---^zillion. I was so hungry on a Friday night and was not interested to cook and craving to eat a papa johns pizza. Ordered through phone(Lady who picked the call took a lot of effort for just one order and that too she could not understand properly and put me on hold for a couple of mins and handed over to the other lady). She noted my information around 5.46 pm and then told to deliver by 45 mins which is around 6:30. As the restaurant is with in a mile radius from my home, I was expecting to be delivered soon. Haha, jokes on me, they took 3 hrs. and 40 mins and no Pizza delivered. So I decided to call the store, then as usual with this store(as I read from other reviews), they could not find my order but Money was deducted from my account. So I tried to give my email, phone number, etc. and they still could not find my order and I was told to place a new order by paying again. And told to deliver after one and half hour. I was very disappointed and asked why the store was not able to find the order as it was their responsibility. He was not respectful and hung the phone immediately. Then I got really frustrated and called the customer service to place a complaint. I was told that I will get a communication from the local store leadership with in 48 hrs. and it has been 4 days and no reply. WORST STORE AND BAD CUSTOMER SERVICE.ALSO PAPA JOHNS, where is my...

If I could give negative stars I would. I don’t even have pictures of my pizza to post because they NEVER DELIVERED IT. At 6:34pm we ordered 1 pizza. At 6:36pm they took the money from our account. The first pizza was delivered to the wrong neighborhood? We called and informed them of the mistake and they told us they would send out another pizza. No problem, mistakes happen. They said it would be another hour and a half to receive our pizza. Longer than we expected but whatever. 3 hours go by and still no pizza. We call around 9:15 and they said the pizza was on its way. At 9:50 there was still. no. pizza. I tried to call again to see what the deal was and they answered and instantly put me on hold. I waited a few minutes and attempted to call back. Same thing. 10pm rolls around and it says they are closed. I call from a different number and it patches me through to a manager. Claims he’ll send a THIRD pizza out. You can all guess as to if we received that pizza or not. I’m convinced that they make you take an iq test in order to work at this location and if you pass, they won’t hire you. WHERE IS MY PIZZA PAPA JOHN. WHAT DID I DO TO RECEIVE...

This is the worst experience I’ve had ordering a pizza delivery. So I placed my pizza order online with papa johns to be delivered to my home. I also used the tracker to see when my order was delivered. Finally got a notification that my order was delivered and checked my front door, no pizza. I waited like 10 mins to give the delivery driver grace, still nothing. Called the store and spoke to the store manager, he states that he can remake my order but that I would have to come pick it up. I asked would I be given some type of discount? He said the store uses door dash to deliver their orders and the only thing he could do is have me come pick up the remade pizza order. He said I could contact door dash. Of course I think this is totally ridiculous because I did not order my pizza by way of door dash, I ordered my pizza on papa johns website. It is papa johns responsibility to make sure I get my food and if I don’t, I should be given some sort of discount or even a refund! I will never order pizza with...