RH Rooftop Restaurant at RH Charlotte — Restaurant in Charlotte

Honest review:

RH rooftop is sadly a disappointing restaurant. The Perception and reality of this restaurant is that social media and Instagram likes doesn't mean the quality and service is up to par. Regardless of price or not, there are so many things that can be improved upon for the price value.

When a restaurant is perceived as "Instagram-light" but is disappointing, it signifies a misalignment between its marketing and reality, leading to a broken customer expectation. The restaurant excels at creating an aesthetic image for social media, attracting customers with visually appealing environment and decor, but fails to deliver on core aspects like food quality, taste, or a positive dining experience, resulting in a poor in-person experience

Food quality is generic and poor compared to other restaurants at this price point.

Service is bad and below standards in comparison to medium and high end restaurants in the area. Example: we came to celebrate my wife's birthday and my wife order the recommended steak by the waiter then brings back a "well done" steak when she specifically asked for it to be cooked "medium". The waiter had the nerve to say the steak is cooked correctly,and due to the lighting it looks "well done". She ultimately declined to even redo the steak since they were justifying themselves, she decided not to eat. At the end they agreed her steak was too well done. On the other hand now they told me that my steak was cooked perfect, "medium", even though mine was well done (see pics). They came back and gave me a raw steak, waiter noticed I wasn't eating it and then takes it back and try's to recook it but still comes back medium raw. At this point I was ready to leave.

The icing on the cake was when they brought out 1 cookie with a candle on it for her birthday. Talk about a cheap restaurant!!!! We easily paid over $400 plus 20% gratuity for horrible services and we only had 7 people. They did remove both of our steaks since my wife no longer wanted it and I took only two bites of mine. (Thank you for that), but the birthday celebration was ruined!

Ambiance is okay, definitely loud and hard to carry conversation if you are in a large group. Decor is definitely top notch! (No criticism there)

Our waiter, needs more training in personality and service. If you don't want to serve people why the hell are you even in the service industry. Having an entitled attitude from a service industry worker can be especially jarring because it violates the unwritten social contract of hospitality.

No manager ever approached us due to our steaks not being cooked properly. Not even to apologize for the inconvenience of the situation, especially knowing we are celebrating my wife's birthday.

One of my colleagues at the bank referred RH, but I will be communicating and advocating not to come here!!!!!

PS. Just come take pictures and go eat...

RH Rooftop Charlotte: Where Elegance Feels Effortless

From the moment you walk into RH Charlotte, you realize this isn’t just a restaurant, it’s a statement. A stunning, architectural love letter to elegance. Think soaring ceilings, crystal chandeliers glinting from above, a replica fountain reminiscent of RH’s flagship in Chicago, and olive trees placed so perfectly they almost feel like part of the design blueprint. It’s a space that manages to be both inviting and elevated, luxurious without being the least bit cold.

Our service was equally polished. Chy took care of us with the kind of attentive charm you wish more places had, and Faith, the manager, stopped by our table to ensure everything was seamless. Hospitality at its finest.

Drinks with Intention - We started with two featured cocktails. The riesling by Thomas Hagg was delicate and understated—smooth, floral, and balanced. A quiet kind of sophistication in a glass.

The Rosé Spritz offered a brighter note, light, fragrant, and just sweet enough to keep things interesting.

Entrées That Deliver - I ordered the braised chicken, and it was exceptional. The garlic—yes, full cloves—was perfectly roasted, mellow and rich, infused into a sauce that felt like something you’d find in a tucked-away French bistro. The chicken itself was incredibly tender, practically melting, and rested over a bed of buttery potatoes that completed the picture without trying to steal the spotlight.

We also had the steak, served with a side of flake salt—a thoughtful touch I have personally never seen before. It was perfectly marbled, cooked just right, and simply seasoned to let the cut speak for itself. We paired it with truffle fries, which could hold their own as a dish. Crisp, aromatic, and indulgent without being over the top.

A Dessert to Remember - We closed the evening with the butterscotch crème brûlée, and it was one of the best I’ve had. Silky, rich, and beautifully balanced between sweet and warm notes. The top was crisped to perfection—no burnt sugar here, just a golden shell that shattered like glass under the spoon.

Final Thoughts - RH Rooftop Charlotte delivers more than a meal—it delivers a mood. It’s the rare combination of atmosphere, service, and quality that makes a place memorable. The attention to detail, the ambiance, the restraint in the menu—it’s all intentional and beautifully executed.

If you’re in the Charlotte area looking for something elevated but approachable, refined without being rigid, this is the place to go. Bring someone you enjoy good conversation with, dress well, and let RH Rooftop...

Now I am giving this place one star for a reason except for the atmosphere. The food at this place is mediocre, it’s expensive and I don’t mind paying for food and enjoy everything with friends or with family. But when I am paying for food that I can get at Harris teeter and it taste better or the same, it is a tough pill to swallow when you get the bill. Number 2 the people that works here are the kind of people who thinks that you owe it to them for eating here. The employees don’t smile and especially the hostesses which the first people you’ll see when you get to the restaurant, these girls have an attitude of someone who is sitting on a cloud and act like they’re too good to sit you. Number three, the servers, OH MY GODH !!! How can someone like me write a handsome tip when these servers walk around like zombies, seriously, they are grouchy, don’t smile, they greet like someone died and you have to ask someone else to get a drink refills. The reason why I go out is not because I don’t cook, I cook well and I have to say I have no complaints. Now going out and paying for food and service at a restaurant is a luxury, I hate it when people are complaining about tipping. If you can’t afford to eat out, don’t eat out because , you won’t be just paying for food but you’ll be paying for ambience, good , service and whatever else that is pleasurable it goes with. I tip well when I eat out, but this place has failed in so many levels. I still think there’s a potential because the menu is small yet underwhelming, only the price will overwhelm you and the atmosphere and nothing else. No dress code, there are people that dine here that looked like they don’t belong, for example, a woman dressed like she belongs at a red light district place or amsterdam(so many of them that comes here look like that). Men wearing lounge clothes. Parking is hit or miss, you could literally drive for half an hour if you come on a sketchy day,...