Charlotte Mecklenburg Library - SouthPark Regional — Attraction in Charlotte

This library was worst, the librarians who saw the hate crime situation from the beginning appropriately repeatedly apologized to me when I was standing there speechless at 1 library user actually RUDELY UNREASONABLY cursed directly at me like a crazy persons around this area. I walked away after I told the librarians to let the branch manager know who that crazy antagonistic caucasian woman was and that I felt very threatened by per WHICH THE SITUATION WAS CLEARLY CAPTURED by library interior cameras. I came home but the branch manager failed to call me and did NOT EVEN cross check the situation that day and emaiped me SIMPLY went with a stupid fact that I moved to home from Charlotte to Matthews, so, should not come to this library?! I believe this is NOT Charlotte Mecklenburg public library POLICY RULE, otherwise, you should have practice and enact the same to every single library users(patrons/visitors/community residents) including former and current residents. This won't apply to visitors though especially when a person offend/attack/antagonistically threatened against another (benign/mindful)...

Fall of ‘21 incident… The most aggressive & off-her-rocker librarian ever- will not be back! Was attacked verbally & intimidated physically by her standing way too close within my personal space as she shoved a basket of masks in my face while I checked myself out. I refused to interact with her- never said a word. My book was on hold, no one was even around & I was in/out (checking myself out w the check-out station within 3 mins or less). She put herself so close to me & harassed me the whole process through- I minded my business, continued with entering my info to scan my book out & promptly walked out (all right at the front door). Unbelievable & ridiculous. This whole city has gone down the tubes- very sad to see!! This whole incident caused me to never leave my house for even groceries again- only would order online. We sold our home & got the heck outta this place! Good...

I've never been inclined to write a negative review, but today I experienced extremely poor customer service from Erica at this location. I approached Erica at the downstairs desk because there was a wait upstairs, the printer had charged me twice for a service. I wondered if the library would return my money or if I had to dispute the charges through my bank - simple question. She was dismissive of me, refused to answer my question claiming she "doesn't know anything about the printers". Her tone and attitude were condescending and disrespectful, I cannot stress how unprofessional she was. There are kinder ways to speak to people. People who do not enjoy helping others should not be stationed at the front desk of a...