Salsarita's Fresh Mexican Grill — Restaurant in Charlotte

My wife and I came in this afternoon Friday 1/19/2024 at 5:15. We were the only people on line. Two women were behind the counter by the cash register. One women was preparing a Togo order. The other women was busy texting on her phone. We stood online for two minutes waiting to be recognized. When we were greeted she said "What you Want" my wife and I both ordered Steak bowls. She had to ask me three times what type of beans I wanted, because she wasn't listening the first two times she asked because she was now on a personal phone call listening through her ear pods. After filling both of our bowls with steak, beans and rice, she just walked away and stood by the kitchen opening left of the register. She removed her head scarf and started vigorously scratching her scalp. This was totally gross. Then she went back to texting. Our bowls were just sitting on the counter waiting to be finished. I couldn't believe she just walked away to scratch her head and text. So we just walked out of the restaurant. The Owner/management should be absolutely ashamed of themselves and employee. You know what they are doing because you have cameras. You just don't do anything about it. I have been a customer here since this store opened. It has been sliding down hill for some time now. Look at the new restaurant choices in the area. You don't even come close in both cleanliness and staff. I'll no longer support your business. No need for a phoney reply. You know you won't...

When I come in each day to get a small bowl of rice and black beans, they normally give two spoons of rice and beans. One time when they didn’t, the bowl was only a quarter filled. A manager saw the bowl and instructed the staff to add more rice and beans. So today, when I made my daily visit, they barely filled the bowl. When I asked about it, the female manager said that she would absolutely not provide more. This is inconsistent and not what I imagine Salsaritas would ever want as their standard. By far, Brandon is the nicest person on staff, but he was not there today. Sadly, I will not return. If they are afraid to fill a small bowl half full, I can find a better value elsewhere. All over a few grains of rice and a few black beans. What makes this even sadder is that they see me every single day and engendering loyalty is of no importance. The way they spoke to me that left me feeling so...

Since they closed my local restaurant, the closest Salsarita's location to my home is about 25 minutes away. I hadn't had it in years. However, I developed this craving for some Salsarita's shrimp nachos. I tried to ignore the craving, but after a week and a half, I gave in and I'm so glad that I did. When I walked in, I was greeted warmly and the restaurant was clean and bright. They had everything that I wanted. The shrimp nachos were made just as requested, with all of my desired toppings. Salsarita queso is better than any other "go down the line" chain. When I got home, I devoured my nachos. They were delicious. My craving was completely satisfied and next time, I will not wait so long to satiate my taste buds. Actually, I likely will not even wait for a craving to kick in. I'll just head to Salsarita's for some great nachos for...