Asado Wing & Taco Company — Restaurant in Charlottesville

NEVER GOING BACK

We just visited yesterday for the first time expecting a nice meal and a few drinks and was shocked by how disgustingly rude the managerial staff was. Our waitress was absolutely wonderful and very sweet but after a horrible experience with the kitchen and manager I will never return.

We waited more than an hour and a half for our food. It was a busy night and after our appetizer, they brought one entree out 40 minutes before the rest of the food was served. One meal was completely incorrect and another cold. Our waitress said the manager agreed to give us half off our meal for the inconvenience, then brought three incorrect bills to the table- none half off. After asking for a manager 4 times someone finally came to the table (who was clearly not a manager) to talk to us. The whole time I was explaining what happened and trying to get a correct bill, he spent rolling his eyes and looking at the bar.

Then comes the actual manager storming over to our table and proceeded to throw a tantrum, screaming in my face , slamming his hands down on our table and even crumpling the bill and throwing it in my 16 year old sisters face. He told us to leave and never return since we refused to pay the bill (which I never once did). Once he shut up long enough for me to explain what actually happened he apologized for his behavior and the misunderstanding and we left.

However I will NEVER return to an establishment that thinks it’s ok to treat customers like that, even in a frustrating and heated situation. Mangers are meant to be keeping their cool and leading their team not throwing tantrums and screaming at customers for THEIR lack of understanding the of situation. Truly...

May change my rate when I actually get to eat there! I found out about this place and the first time I tried to order, the hours said they closed at 2 AM ! Wanted to place a takeout order just to find out they weren’t actually open.... Decide to give it another try today, website says they’re open 11AM-10PM, got here at 11:10pm and place was CLOSED! No type of paper Outside that stated their proper hours or if they were closed for a particular reason. Their menu looks great and would like to try but this is the second time hours of operations aren’t accurate . Please update your Google and actual website hours so people like me don’t have to waste time . I’m glad the parking wasn’t being charged yet or else I would have paid for parking for...

Unfortunately this place left a lot to be desired. We are during lunch on a Saturday and even though it wasn't terribly busy, either they were under staffed or the wait staff was under trained. After sitting at our table for 15 minutes, our waitress finally took our order; And that was the last we saw her at our table. As for the food, the queso was delicious but chip/cheese ratio was way off and we had a huge plate of chips leftover. For tacos, we ordered two buffalo cauliflower tacos and a honey Sriracha shrimp taco and a fish taco. The buffalo cauliflower itself was delicious but masked by the toppings. The shrimp and fish tacos weren't good. All this and two sodas cost 40 with a tip.

Overall, I'd say skip it. Find somewhere else to eat...