Jackson Bakery — Restaurant in Chattanooga

My family has exclusively purchased our birthday and event cakes from Jackson Bakery since the late 80s. When I say family, I mean everyone in our Family-verse...grandparents, parents, uncles, aunts, cousins, in-laws, friends, neighbors, and even grumpy co-workers.

Even on short notice, their cakes have been the best around.....until last year. We have picked up cakes on two separate occasions in the last 6 months and both were horrible. The cake was dry like it had been frozen & then thawed. The icing was missing that Jackson Bakery zing it has had for years. Some even thought that the cake was homemade with store bought can icing...thats how bad it was.

For our last few events, we decided to go to chain stores over our favorite home town bakery.We have no idea what has changed but PLEASE change it back. When loyal, lifetime customers prefer a Wal-Mart cake, Publix cake, or a Costco cake to one from a legendary bakery, something is wrong.

We have 4 big events in the next 12 months and have decided to give them one more try. I really hope they see this and fix whatever has changed.

They say third time is the charm but in this case third time might be the end of a lifetime of fond memories. We really hope these were two random bad incidents because we have always loved Jackson Bakery.

We will update this review after our next...

They need to let someone that is passionate about this business/bakery take over! I don't understand not doing a simple cake order the way someone orders it! Wanted "Burgundy Roses" all over the cake and I got brown circle swirls! Ugly Ugly Cake! Not the only time I have ordered and they don't want to do what you want. Not like I'm asking for a difficult design or something really hard, simple cake with ROSES ON THE TOP! Not circles- they call rosettes! I asked for roses all over and didn't care it would cost a little more! But still can't do what I asked. I let them know, they tell me well you can come get another cake they have there before they close! In 30 Minutes!! We are on way to dinner party! Really? With this 🤮 looking cake! Always seems to be a wall when ordering they don't want to do what is asked so why do cakes! It's...

This bakery is a hidden gem for weddings! I wanted a simple, white cake with buttercream icing and it was phenomenal. It was a perfectly moist cake with a balanced, sweet icing to create a classic wedding cake flavor. A big benefit to using Jackson Bakery was the selection of baked goods available for purchase in addition to the cake. I got fritter bites and it was a hit with my guests. I primarily dealt with Jennifer, and she was very professional. She provided cost effective suggestions while meeting my short timeline. There was a delivery fee but it was competitive with other bakeries nearby. This place went above and beyond my expectations. I highly recommend to brides wanting to cut on cost but...