Raising Cane's Chicken Fingers — Restaurant in Chattanooga

My order got lost and asked an employee about it. She got a manager and he asked for my receipt. I showed him. He walks to the back talking to the employees about it. He then goes to the other side of the restaurant to talk. I waiting a while longer. At this point it was close to 30 mins. I finally waved my hands for him to come over because I was going to be late for an event. He came over and told him I really needed to leave. They got my food to me and never said I am sorry. Not once. I left a complaint online. Someone else calls me and tried to pretty much say I was lying because he said he went back and watch a video and something about seven meals and the manager standing at the window the whole time to make sure my food came out correctly. I told him that was the wrong complaint. I was not in the drive-through I was inside and I didn’t have seven meals. I had three. He didn’t even bother to make sure he had the right complaint.He said well I don’t know about that one and I’m not gonna make excuses. I’m just gonna say I’m sorry for what happened.So if they’re going to watch video to see if a customer’s lying, they probably should make sure they’re watching the right one. I will not be back. The one star for service was only for the cashier. She...

I’m not sure what all the hype is about the new Cane’s chicken joint. They didn’t have any Cole slaw, the fries weren’t warm and they were floppy, and the chicken had absolutely no flavor 🙄🙄🙄 Just chicken with flour… Y’all can totally keep that mess bc it wasn’t even worth THINKING about the carbs. What’s even sadder is that they don’t offer anything besides carbs, no salads or anything, just fries and bread. 🤮🤮🤮 Every time we’ve driven by this place, the line has been all the way out and down highway 153. I have no clue as to why because it was not good. The chicken was hot but that is about the only positive thing I can say about it. No flavor whatsoever which is such a shame. If you’re thinking about skipping the Canes sauce, don’t, as it’s the only way to add any halfway decent flavor to the chicken and fries! Save your money and go to Zaxbys, Champys, or cheddars….really...

★★★☆☆ (3/5) – Good Chicken, Great Service, Tough Location

🔴🟡 Raising Cane’s in Hixson serves solid chicken fingers—lightly breaded, clean, and tender with a good bite. The chicken finger sandwich stood out, especially with the brioche bun and sesame seeds, which I liked. However, the crinkle-cut fries were mediocre—not bad, just nothing special.

Where Cane’s shines is service—easily five stars. Everyone was friendly and helpful, making the experience pleasant. Compared to Chick-fil-A, the service isn’t as polished, but the chicken itself holds up well.

The biggest downside? The location. If you're not familiar with the area, trying to turn left across the six-lane highway is risky. The best way to get here is by taking the nearest red light and using the back road—a much safer route.

Overall, good food, great service, but a challenging location and average sides. One love,...